2184 results found
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Disable company greeting globally
I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.
1 vote -
Call forwarding setup
My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.
1 vote -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
2 votes -
Barge a call on a Delegated Line Group using Desk Phone
We would like to be able to barge a transferred call to a delegated line group extension using desk phone
2 votes -
3rd party going to RC to reflect the number of the caller as the caller ID number
3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.
1 vote -
toggle button for block numbers
option to have a toggle button for block numbers
1 vote -
Remove Last Name on Phone Presence
Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.
1 vote -
Polycom Trio 8300 for Start a meeting in seconds with one-touch join
Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal
1 vote -
Download reports anayltics
The client wanted to download reports analytics as a file (doc or pdf).
1 vote -
Simultaneous - removed the missed calls in the Glip
removed the missed calls in the Glip
2 votes -
Add meetings in user template
A feature in which there is a setting for meetings in the user templates
1 vote -
Number of Provisioned Lines
Have the option to set the "Number of Provisioned lines" to 100 in the account without the need to call/request each phone.
1 vote -
Assigned shared line number to user extension
Assigned shared line number to user extension
5 votes -
Call log option to display 50, 100, 200 items per page
When check call log, maximum display per page is 20. It could help save time if there's an option to display 50, 100 and 200 items then scroll over the details.
3 votes -
Move a Report and Subscription to another user
We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
5 votes -
Searchable Dataset of Recorded Voicemail & Calls
It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.
14 votes -
Incorporating IVR Menu on Missed Calls for Callers to Have Options
This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.
2 votes -
Notification that would notify the users that there's a call routing issue
Customer wants a feature where there will be a system notification that would inform them that they are not receiving calls.
1 vote -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
2 votes -
ability to play SMS audio notification to computer speaker while incoming calls to headset
different output for SMS audio notification
1 vote
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