2184 results found
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Simultaneous - removed the missed calls in the Glip
removed the missed calls in the Glip
2 votes -
Add meetings in user template
A feature in which there is a setting for meetings in the user templates
1 vote -
Number of Provisioned Lines
Have the option to set the "Number of Provisioned lines" to 100 in the account without the need to call/request each phone.
1 vote -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
9 votes -
Two-factor authentication every login to Admin Portal.
It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.
4 votes -
Call log option to display 50, 100, 200 items per page
When check call log, maximum display per page is 20. It could help save time if there's an option to display 50, 100 and 200 items then scroll over the details.
3 votes -
Move a Report and Subscription to another user
We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
5 votes -
Swap numbers online
Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
4 votes -
Searchable Dataset of Recorded Voicemail & Calls
It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.
14 votes -
Incorporating IVR Menu on Missed Calls for Callers to Have Options
This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.
2 votes -
Notification that would notify the users that there's a call routing issue
Customer wants a feature where there will be a system notification that would inform them that they are not receiving calls.
1 vote -
ability to play SMS audio notification to computer speaker while incoming calls to headset
different output for SMS audio notification
1 vote -
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
6 votes -
Ability to Remove Call Recordings
The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.
6 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
04 number availability
Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.
1 vote -
Handling of opening hours for call queues via a tempalte
In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…
1 vote -
Custom Role | Modification | Creation
Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.
1 vote -
Feature request - Site management from Template
Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.
2 votes -
Option to still leave VM after forwarding call to call queue
We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm
1 vote
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