722 results found
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Have option to access and delete AI Notes on Admin portal
The customer desires an option to access and delete AI Notes through the admin portal.
16 votes -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
3 votes -
Limit the fax feature and outbound calling of other numbers that is assign in 1 extension
Customer would like to add more numbers in 1 ext but limit the fax feature and outbound calling of other numbers that is assign in the ext. Some are for fax only and some are for outbound calling only.
2 votes -
Fax forwarding for dedicated fax number
We have contacted support confirming if we can forward the faxes send to our dedicated fax number to an external fax that we have, we have informed that there is no way for the fax to be forwarded to an external fax number directly as the dedicated fax number cannot be converted to voice, it would be better if there is a way for us to convert the dedicated fax number to voice so we can facilitated the forwarding to our external fax number
3 votes -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
9 votes -
call recording time on server
Hello, due to privacy purposes and confidential client information being stored on your server, we request all call recordings to be deleted that are older than 24 hours.
2 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
3 votes -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
4 votes -
Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phoneThe process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the…2 votes -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
5 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
3 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes -
User Group Manager should have an option to download call logs of the User Group.
There should be an option for the user group manager to download call logs of the user group members not just the access to view it.
2 votes -
Show the operator extension name instead of the main super admin
If the phone number is assigned to the auto-receptionist and that number is used by the operator extension to send SMS or fax, it should show the operator extension name instead of the main super admin's name in the email notification as the sender.
2 votes -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
2 votes
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