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385 results found

  1. We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement

    3 votes

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  2. Display the configured schedule without clicking the Edit button.

    Instead of displaying "custom" like in the attache screenshot, show the configured schedule.

    2 votes

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  3. We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools

    2 votes

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  4. Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.

    2 votes

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  5. I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well

    2 votes

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  6. We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page

    6 votes

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  7. option to remove the missed call notification for call queues that are set to simultaneous ring

    2 votes

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  8. Set specific outbound Caller ID Number to a set of specific dialed numbers.

    4 votes

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  9. To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.

    6 votes

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  10. The customer wants to have an option to disable 911 capabilities for all users.

    3 votes

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  11. Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.

    We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.

    2 votes

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  12. Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    5 votes

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  13. customer wants to have a notification for call received and forwarded

    3 votes

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  14. It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.

    2 votes

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  15. Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.

    3 votes

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  16. There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.

    4 votes

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  17. Option to show the forwarding extension number on a federated account
    No option to show the extension where we want to transfer the call
    This will greatly help our account and the federated accounts to forward the call seamlessly

    3 votes

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  18. I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.

    2 votes

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  19. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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  20. Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    5 votes

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