1015 results found
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Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
2 votes -
Flexible Scheduling Intervals & User Assignment Options
The system currently limits time selection for the extension schedule is 15-minute intervals (00, 15, 30, 45) and does not support assigning multiple internal users to daily opening/closing schedules. I wanted to set 8:AM for opening hours, but it only allows me to select 8:00AM, 8:15AM, 8:30AM, and 8:45AM.
Request
Allow more flexible time input (e.g., 5-minute intervals or manual entry).
Enable assigning multiple internal users to daily schedules with defined operating hours.Benefit
Improves scheduling accuracy and team coordination, especially for non-standard working hours.2 votes -
An option for mobile numbers to be searchable with leading zero when searching a call recordings
When searching for call recordings using a mobile number, the search returns "No Results" if the leading zero (trunk prefix) is included. However, if the leading zero is removed, the recordings are found successfully—despite the fact that the results list itself displays the number with the leading zero.
The search index should be "format-agnostic," allowing users to find recordings regardless of whether they include the leading zero or international prefix ($+44$, $+61$, etc.), matching the way the number is displayed in the UI.
2 votes -
Super Admin option to mass update security credentials
Super Admin option to mass update security credentials in the event of security breach, especially when an account has multiple user extensions.
2 votes -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
3 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
58 votes -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
4 votes -
Undo the Migration for Call / Fax / SMS Recipients
Have an option to undo the migration of split fax and SMS recipients. Currently, once the account has been migrated, there is no option to undo it.
2 votes -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.4 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes
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