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Phone & Messaging

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2182 results found

  1. Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…

    4 votes
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  2. This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.

    6 votes
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  3. Number of outbound fax pages can be check on the call logs

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.

    3 votes
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  5. i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states

    3 votes
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  6. Please add feature to download all recording all at once, too hard to download one by one

    10 votes
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  7. In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our account, and then they have to adjust or delete the email address for us to apply the correct email in our account. In theory this could even be used as a denial of service attack if someone just started guessing and taking our email addresses (can we even dispute ownership of that email to regain a…

    2 votes
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  8. Record the screen sharing / meeting - without having the gallery or strips on the side. Just the screen itself

    1 vote
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  9. It will be much easier if we have option to add multiple email recipient for a Shared Extension to receive the code for 2 Way factor Authentication if one of the recipient is not available and for others to access the account.

    1 vote
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  10. When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.

    4 votes
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  11. There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.

    23 votes
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  12. The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.

    2 votes
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  13. Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.

    1 vote
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  14. It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.

    1 vote
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  15. disable fax forwarding option via the Admin portal

    1 vote
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    • cx needs a feature so a user cannot change their app availability status
    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Wants to have the intercom feature

    2 votes
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  17. This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.

    2 votes
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  18. Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.

    1 vote
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  19. Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.

    1 vote
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