2183 results found
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outlook plugin that will support team messages
Any outlook plugin that will support team messages
1 vote -
Ability to download call recordings simultaneously
Please add feature to download all recording all at once, too hard to download one by one
11 votes -
Dedicated call forwarding greeting
feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings
4 votes -
Add Classical Rock genre for Audio While Connecting
The customer would like to add classical rock music for audio while connecting
1 vote -
Co-recipient notification "Click Here" link to access voicemail.
Behavior: When the co-recipient receives a voicemail notification. "Click here: link to access voicemail in the admin portal is not available Desired behavior: Customer would like to have the option to customize notification by adding "click here" link for Co-recipients notification. Reason: Co-recipients are not a manager of the call queue but have access to the account which they need to see the voicemail through the service web.
1 vote -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
Requesting an option to delete a line key os user on presence
Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.
1 vote -
Uploading CSV file for Multi-Site Numbers Automatically
The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
1 vote -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
5 votes -
Can Filter Specific User in Call log Report
Can Filter Specific User in Call log Report
3 votes -
bulk deleting fax or set up auto deletion faxes
want to set up options where we can manully delete bulk faxes instead of doing it one by one , there should also be an option where we can set up a period that faxes can be kept on our inbox and auto delete it on certain period
2 votes -
Program Ring Central Feature Codes Into One Touch Button - Paging - Direct to VM
Adding Value to Ring Cental Productivity and Security:My job is Sales Manager for Walser Technology, I just installed two Ring Central phone systems, both used to have Mitel. I guess Ring Central decided to use keystrokes to enable a feature for (Transfer straight to VM), (Engage Paging), I am sure there are others. My request is to create the least amount of keystrokes for the customer, especially if they do the same function many times a day, or if the feature could actually save lives such as the paging feature. First I would like to mention the paging, one the…
2 votes -
Call reporting setting included in user profile
When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.
2 votes -
ADD FILTERS FOR CALL SCREENING AND CALL BLOCK
1) Call Screening: is enabled for callers who have no caller ID / not in my contact list / Always. However, a caller can be connected without recording anything, or pressing any key - Just by briefly waiting. Would be nice if the calls would just disconnect after 3 seconds if caller enters no input.
2) For Blocked Callers: Cust have Block calls with no caller ID enabled for Calls and Faxes, yet "Unknown" calls continue to be connected to me rather than dropped. Even with the greeting / prompt of: either caller id is not allowed or mailbox is…
2 votes
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