2047 results found
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Rate Center Changes
It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…
14 votes -
Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
Wanted to be able to modify the columns for the Personal Contact List in the Admin Portal.
Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.
1 vote -
Call pickup where non Call Queue members can pick up call without using overflow
I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.
2 votes -
incoming call information from the RingCentral number to the external number
so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers
2 votes -
Remove Express Set up for RingCentral password
Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?
1 vote -
Have the capability to connect 2N® IP Verso - Luxurious Modular IP Intercom to the provisioned device associated with an active extension.
This helps the users to easily interface with other systems, achieving even higher site security.
1 vote -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
10 votes -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
4 votes -
Setting up a number so that when it calls a specific number it will play a recording
How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
Outbound Caller Name for local number to display company name only
1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)
1 vote -
Notification for threshold on data retention.
We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.
14 votes -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
Consistently list Emergency Response Locations in User Download
The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?
15 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
2 votes -
Individual contact listings per site code
Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
4 votes -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote
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