2184 results found
-
Report showing who access who access and how many times a call recording is being access
Report showing who access and how many times a call recording is being access
2 votes -
Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
27 votes -
Can delay 2 factor of authentication
Can delay 2 factor of authentication
2 votes -
Increase the volume or improve the output of the IVR Prompt
Option to increase the volume or improve the output of the IVR Prompt
1 vote -
Ringback to Operator
We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.
1 vote -
sms logs change date and time format
When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.
1 vote -
Text setting to only allow replies to the sender or even no replies at all
We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…
1 vote -
Interactive voicemail
Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.
3 votes -
Ability of the system to copy existing IVR sub-menus
There could be dozens of sub-menus, but ultimately the only way to have it in two languages is to build the entire tree TWICE and then do all future changes and maintenance TWICE.
2 votes -
System downtime reports
System downtime reports would be helpful after power outages, server issues, internet issues.
4 votes -
Include Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound calls On Service Web's SMS Logs
Admin Web has 2 features that support can check if the account is reaching the limit for int'l and paid outbound calls.Daily maximum for int'l and paid outbound calls
Monthly maximum for int'l and paid outbound callsThe request is to include these 2 features to be added on the SMS Logs on the Service Web.The feature should show the following:What value is currently set as Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound callsCurrent counter for both Daily and Monthly maximum for int'l and paid outbound callsLast updated at: (date and time…4 votes -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
7 votes -
Have Call Queues and Call Monitoring respect site boundaries for administration
Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk
2 votes -
Automatic Call Recording (Specific RingCentral Number)
Requesting to enable automatic call recording on a specific RingCentral phone numbers
4 votes -
Have the capability to connect 2N® IP Verso - Luxurious Modular IP Intercom to the provisioned device associated with an active extension.
This helps the users to easily interface with other systems, achieving even higher site security.
2 votes -
24 hours business hours: ability to forward calls to voicemail without a need to sign in to RingCentral
The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
• They want to set up an automatic way to do that without the employees having to login to anything.1 vote -
Call queue automatic switch who will receive the voicemail
Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue
1 vote -
Play remaining minutes in queue.
To advise callers how many remaining minutes they have until a next agent will be available.
2 votes -
Outbound Caller Name for local number to display company name only
1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)
2 votes -
Received Only 1 Email Notification for VM Messages When Added as Co-recipient and included in the Shared Voicemail Email Distribution
When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.
1 vote
- Don't see your idea?