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589 results found

  1. Edit profile picture on admin portal

    Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    19 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  2. Call routing based on geo location

    The ability to route calls to the most appropriate by State or territory.

    3 votes
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  3. presence templates

    Customer would like a template option for phone presence to include the newly added feature to enable
    Use Call availability to user Presence
    and
    Use Unified availability to set Presence
    This was included in RC411 3595
    https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal

    2 votes
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  4. Extension

    It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users

    2 votes
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  5. Set a destination for numbers in inventory

    Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.

    Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.

    2 votes
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  6. Limited Extension Addition feature

    For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Copy IVR Menu

    Need the ability to copy IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Allow IVR menu to forward the call to a paging group

    Allow IVR menu to forward the call to a paging group

    2 votes
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  9. The ability to generate a report for users who logged in or did not log in on the RingCentral App.

    The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.

    3 votes
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  10. Updating a Site Call Handling template should update the sites to which the template is assigned

    Current behavior:
    Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
    Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
    To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.

    Expected behavior:
    Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.

    2 votes
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  11. RingEX After Hours Schedule Display

    Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
    This part if fine.

    However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
    Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.

    Ideally we would like a more detailed summary of the After Hours Display.
    I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
    Thurs, Sat, Sun all day

    3 votes
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  12. Consistency for field layouts when creating new Extensions

    Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".

    See attached screenshots for examples.

    2 votes
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  13. Option to Clear Password History or Allow Previous Password Reuse

    Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. CallerID update upon Extension Assignment

    Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.

    While simple, it is possible to overlook this step.

    Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.

    3 votes
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  15. User Import from SSO Client Before Extension Availability

    Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.

    Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.

    This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.

    3 votes
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  16. Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal

    We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes
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  17. Multi-tenant sites

    Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes
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  18. Personalize CNAM for a phone number or user extension

    Capability to assign a personalize CNAM for a phone number or user extension.

    3 votes
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  19. Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account

    Option to put a user as a Super admin but shouldn't have the capability to change anything on the account

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them

    The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.

    2 votes
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