1014 results found
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Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Be able to Configure user access rights for call logs and phone numbers across multiple sites
A user with a Custom Role assigned to a specific Role Domain (Site) and granted "Company Call Log" and "Sites Call Log" full access permissions should see ALL call records and ALL recording segments associated with that Site.
2 votes -
Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
2 votes -
Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
2 votes -
AI receptionist checks availability of user extension before transfer
We need AI receptionist to check the availability of a user extension. Currently AI receptionist with proactively say "I could not check the person’s availability" and offers to cold transfer immediately. It would better that AIR could check the availability first and if not available then take a message specific to that user.
2 votes -
Endpoint Visibility for Admins in the Admin Portal
Admins need an easier way to identify users on hardphones or the RC App. There should be an indicator in the admin portal.
2 votes -
Increase or Customize Active Device Limit for RingCentral App
Summary:
Customer is encountering repeated login conflicts due to the active device limitation when using the RingCentral app across multiple platforms.Customer Use Case:
The user is a trainer who needs to access the RingCentral app simultaneously across multiple devices and platforms, including:- Desktop application
- Mobile device
- Microsoft Teams integration
Currently, even with only three active sessions, the user continues to receive the error:
“Account signed in on another device. Phone access lost on this device. Limit active devices and log in again to restore phone functionality.”This disrupts their ability to conduct training sessions, as phone functionality becomes unavailable.
…
2 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
13 votes -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
9 votes -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
3 votes -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Status indicators for reviewed calls in RingSense
In RingSense, customer requests to have clear indicators when calls' already reviewed
1 vote -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes
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