1110 results found
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Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option.
2 votes -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Ability to forward incoming calls from call queue
Ability to forward incoming calls from call queue
2 votes -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…3 votes -
Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so…
2 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
13 votes -
Pre-recorded announcement
Pre-recorded announcement, for example, holiday, bad weather, etc. that you can use to apply on your announcement only extension
3 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes -
Option to Disable Recording Announcement for Paging Calls
Allow Administrators to Disable the Automatic Recording Announcement for Paging and Internal Communication Calls
Overview:
Provide an option for administrators to suppress the "This call is being recorded" announcement when using Automatic Call Recording for specific use cases, such as paging employees or internal communications.Current Behavior:
When Automatic Call Recording is enabled, RingCentral plays a recording announcement at the beginning of every call. This is expected behavior and cannot currently be disabled while maintaining automatic recording.Requested Enhancement:
Introduce a configurable setting that allows administrators to:Disable the recording announcement for paging calls.
Exclude specific extensions, paging groups, or…2 votes -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
3 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
3 votes -
Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes
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