933 results found
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Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
2 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
5 votes -
Different password for admin portal and RingCentral app
It will be more convenient having different password for RingCentral App and Admin portal, so that when we change password on one of our extension it will not sign them out.
2 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
13 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
4 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.2 votes -
Disable user's capability to delete SMS.
For the admin to have the capability to prohibit users from deleting SMS.
2 votes -
Move phone numbers in the unassigned extension to the number inventory.
Ability to move the phone numbers in the unassigned extensions to the number inventory without the need to assign the numbers to users first.
2 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
2 votes -
Customize callback request recording
Customize callback request recording
2 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Edit call back announcement for call queue
Enable to customize the request call back announcement for call queue.
1 vote -
Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Feature Request: Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Summary
Provide administrators with the ability to manually delete analytics data before the default 6-month retention period when the data is no longer needed.Description
Currently, analytics data is retained for a fixed period of six months, and administrators do not have the option to remove this data earlier. In some cases, organizations may no longer require specific analytics data and would prefer to delete it before the retention period expires.Adding an option for administrators to manually delete analytics data would provide greater flexibility in data…
1 vote -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote
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