859 results found
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Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
7 votes -
List of users within company email domain who may have previously created accounts
List of all users not currently on the corp RingCentral account
When the deployment started I was told we had multiple people with not unique email address. Eventually found out they had a previous account setup. This required each user to login to their old account, change their email, and THEN I could setup with the correct email address.
Please send me a list of all users who have a @mcelroy.com email address so I can mitigate this in the future. Previous employees who have the same address will create a problem moving forward.2 votes -
ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
22 votes -
1 vote
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1 vote
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Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Phone Number Request
Requesting for a new Phone Number for a specific State/City
2 votes -
Validate email addresses when new email address is entered or changed
When a user enters an email address or changes an email address in the admin portal, the admin portal should attempt to email that address a code which is then entered back in on the portal to validate that the email address is the intended address. This is absolutely critical for the super-admin user.
I understand some people want to upload bulk accounts or extensions and this may be impractical but still, there should be some way so a user knows all their users have valid emails and that they are indeed associated with the intended account holder. Unfortunately even…
1 vote -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
3 votes -
Call queue user limit increase up to 70 or 100
Call queue user limit increase up to 70 or 100
We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?
3 votes -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
1 vote -
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
4 votes -
Customer is requesting about having an Excel file with the provisioning credentials
The customer is requesting an Excel file with the provisioning credentials.
1 vote -
option to fill this fields when importing new user EXT's
We are targeting to set a user extension in bulk that will have the call monitoring available and have them added to the "Can be monitored" group. We cannot see these fields within the import CSV list.
1 vote -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
1 vote
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