1188 results found
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Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
6 votes -
Disable Outbound Calls to External Numbers
Add a Roles and Permissions setting in RingCentral that allows administrators to enable or disable outbound calling to external numbers for specific users or roles.
2 votes -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
4 votes -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Custom Prefix Labels for Company Phone Numbers
I would like to suggest adding a feature that allows administrators to assign a short custom prefix (3–4 characters) to each company phone number within the RingCentral admin settings.
The prefix would appear alongside the phone number for both incoming and outgoing calls, making it easy for employees to identify which company number a customer is calling and which number they are calling from.
Example
Instead of displaying only:
+1 (416) 555-1234
RingCentral could display:
TOR | +1 (416) 555-1234
or
HAM | +1 (905) 555-5678
Benefits
Instantly identify which office or location the customer is calling.
Easily know which…2 votes -
Custom Role (Prevent user to delete a phone number on the account and still have access to phone numbers to edit or reassign to other users)
Could it be possible to remove the ability to delete phone numbers for all roles except for the Super Admin role?
We have some custom admin roles for administrators to be able to manage our sites and they have the ability to delete phone numbers which we would like to prevent from happening1 vote -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
4 votes -
Comprehensive Phone Number & IVR Routing Report in Analytics
Problem:
Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.Proposed Solution:
Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:Phone Number & Label: The dialed DID or Toll-Free number.
Primary Endpoint Type & Name: Direct view…
2 votes -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
Easier way of reassigning the site of a multi-user device
Easier way of reassigning the site of a multi-user device. Currently, the only way to change the site of a mutli-user device is to unassign first.
2 votes -
Add Per-User Toggle Switches for All AI Features in the Admin Portal
Summary:
Enhance the RingCentral Admin Portal by providing individual toggle switches for all AI features at the user extension level, similar to the existing controls for AI Assistant and Automatic Call Notes.Business Need:
Currently, only AI Assistant and Automatic Call Notes provide administrators with the ability to enable or disable the feature on a per-user basis through toggle switches in the Admin Portal.During a customer engagement, Tier 3 enabled the Closed Captioning feature for the tenant. However, the customer expected the ability to selectively enable or disable Closed Captioning for specific users as a Super Admin.
To validate…
2 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes
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