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  1. Current behavior:
    Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
    Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
    To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.

    Expected behavior:
    Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.

    2 votes
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  2. Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
    This part if fine.

    However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
    Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.

    Ideally we would like a more detailed summary of the After Hours Display.
    I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
    Thurs, Sat, Sun all day

    3 votes
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  3. Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".

    See attached screenshots for examples.

    2 votes
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  4. Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.

    2 votes
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  5. The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.

    2 votes
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  6. Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.

    While simple, it is possible to overlook this step.

    Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.

    3 votes
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  7. Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.

    Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.

    This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.

    3 votes
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  8. We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes
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  9. I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.

    9 votes
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  10. Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes
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  11. Capability to assign a personalize CNAM for a phone number or user extension.

    3 votes
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  12. Option to put a user as a Super admin but shouldn't have the capability to change anything on the account

    2 votes
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  13. The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.

    2 votes
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  14. Bulk editing of users in the account

    1 vote
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  15. A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    2 votes
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  16. We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication

    It would be helpful if we are able to set this with RC

    2 votes
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  17. ability to turn off call forwarding that the user set through the desk phone from the admin console?

    2 votes
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  18. The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…

    2 votes
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  19. Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.

    3 votes
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  20. Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    8 votes
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