2185 results found
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Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
3 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Ability to Remove Call Recordings
The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.
3 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
incoming call information from the RingCentral number to the external number
so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers
3 votes -
Customer requested a feature to have an option to the admin portal not to publish the company address
The customer wants to make sure that her company address is protected and confidential
1 vote -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
12 votes -
Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app
my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
2 votes -
Ring in Sequence to multiple groups
Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.
1 vote -
Bulk checking of users VM greetings
An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings
1 vote -
performance reports to show real-time data and not to wait for few hours to populate
Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).
1 vote -
Make the price of Additional DLs clearer within the ordering flow
Currently, if an additional number is required to be added to a user's account, it's not clear whether this comes with an additional fee ($4.99CAD monthly / $59.88CAD per year) and therefore clients do not know/expect the additional price. There isn't a page within the workflow that shows the price for a secondary DL and asks for acceptance, as there is when adding a new license or new phone. Could this be added to make it extra clear there's a charge associated with adding an additional DL?
2 votes -
Change Prompt Box Height in the IVR Menu. It's Too Small!
Please change the html element #greetingText on the Prompt tab of the IVR Menu on the Admin Portal. It's way too small to write anything out and see the results. I recommend a min-height property of 500px, as well as keeping the height: auto for the element ".bootstrap-rc textarea.form-control, .bootstrap-rc-styles textarea.form-control"
2 votes -
to have a back up ACR once ACR is enabled on the acct
to have a back up ACR once ACR is enabled on the acct
2 votes -
Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
3 votes -
add common area phone that can be use without a user ID and password
provision a conference room speaker phone or any deskphones that can be used at any time without a user id and password.
1 vote -
bulk deleting fax or set up auto deletion faxes
want to set up options where we can manully delete bulk faxes instead of doing it one by one , there should also be an option where we can set up a period that faxes can be kept on our inbox and auto delete it on certain period
1 vote -
Automatic Call Reports for Specific Call Queue or phone number
Currently the automatic reports can only be sent automatically for all the calls received on the account. Would like the possibility to be sent automatically with the same fields but only for certain users/call queues/phone numbers
1 vote -
Generic Video link
The customer wanted to have a generic link or one link that can be used for different scheduled video meetings.
1 vote
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