2184 results found
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Capability to receive the messaging notification for a certain extension during after hours to a specific email address.
This will beneficial to admins that only wants to receive notification during after hours.
1 vote -
Have the capability to search in the Admin Portal who is the owner of a specific Host Code.
This is beneficial to the Admin since they won't check the users in the account one by one to identify who is the owner of a specific Hode Code.
1 vote -
Stop feature change when upgrading or downgrading plans
We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.
1 vote -
Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
20 votes -
Feature to prevent users to listen to voicemails at the same time.
Feature to prevent users to listen to voicemails at the same time.This way, the work won't be doubled.For example, I have called into the voicemail for 1620 and I am listening to t he messages. John then calls into the voicemail is also listening to the same messages I am listening to. This is causing twice the work. On Mitel, the Mitel system would say "I'm sorry but someone is accessing this voicemail at this time. Please try your call again later."
2 votes -
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
Password Policy Change
Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
2 votes -
Option where to see if users are toggling In or Out in their status
I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
4 votes -
Forwarding Team messages to emails.
When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
3 votes -
Call queue Voicemail pin
Customer requesting to removed the voicemail pin for everyone has an access to it and not avoid hustle and remembering the password
1 vote -
Mirror the area code on a call by call basis
looking for a feature that allows our sales reps to change their phone numbers to ones mirror the area code they are calling
2 votes -
It would be better if admin portal can allow multiple SMS Recipients to view the text message using the main company number
The multiple recepient will be useful if 2 extensions can monitor text messages from their clients .
2 votes -
Licensing availability can be clickable to show all customer available numbers
The customer would like to have the option on the interface of the Admin Portal under Licences and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
2 votes -
Show User Phones under Emergency Response Locations
Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.
1 vote -
Delete Uncompleted Device Order
Did not push through with the device order but it still generated a purchase order. Please add an option for us to be able to remove the uncompleted device purchase orders.
1 vote -
Add Call Log on Archiver Sync Option
Adding Call Log on Archiver Sync Option.
2 votes -
Admin no longer need to Enter user password to change the pin
Customer is requesting that Admin can update the user pin with/out entering the users password
1 vote -
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
1 vote -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes
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