2047 results found
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Provide the ability to mark SMS as "unread" within MVP
We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.
1 vote -
Disable editing user details in user extension level
Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension
1 vote -
Rename file automatically before saved in Archiver
We recently found the ability to store our all of our recorded calls into our SFTP Files.com. We would like to be able to change the naming convention if possible. Could I please schedule a call with someone to talk this through. We are available at any of the times below.Tuesday 4/25 at 11:30 AM or 1:30 PM ESTThursday 4/27 at 10 AM EST
1 vote -
Fax notification.
Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.
1 vote -
Set numbers for unauthorized call forwarding
A feature to unauthorize a user to forward calls to a cell phone number
1 vote -
Block the ability to transfer calls to queues numbers
Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
1 vote -
trigger auto-call when voicemail is left by the caller
Be able to set/trigger auto-call when voicemail is left by the caller.
1 vote -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
36 votes -
Ability to answer queue calls even if user/extension in on DND
Customer want to have a setup where the call is always routing to one person (our secretary), but if she's not available (either on a call or marked as DND), it fails over to someone else.
1 vote -
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
1 vote -
Multiple lines on a user extension
It is useful to be able to add more lines on a user extension depending on how many lines the deskphone has associated, so that the extension is not only limited to only 2 lines.
1 vote -
Having a general automatically audio while I put caller on parked calls.
I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
1 vote -
allow "forward voicemail messages to email" in the app & mobile app, not just in the online account
https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_USThis is a very useful thing, but it's not available in the Ring Central app or on the phone app.
1 vote -
Disable domestic calling for digital lines
Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
1 vote -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
2 votes -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
4 votes -
Inability to change app status
- cx needs a feature so a user cannot change their app availability status
1 vote -
voicemail email notification retrieval after 2 months
Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
1 vote -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
13 votes -
Allow filtering on selected extension on Key Press Assignment screen
It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit
1 vote
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