2183 results found
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Edit or customize the results section on call logs at SW
Has an option to Edit or customize the results section on call logs at SW
1 vote -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
1 vote -
Option to Disable TCR Voicemail Reminder
Add an option to disable TCR voicemail reminder.
1 vote -
Ability to have the option to add music to the background of an automated voicemail
does Ring Central have the option to add music to the background of an automated voicemail?
1 vote -
Admin access to enable generic accounts
From a client- Just thought of something that would make my life easier, I have some generic accounts that are Enabled, but not Activated. That’s because it’s just a generic email and there is no one to click the activate button. Right now I have to call or chat with RC tech support to get those accounts activated. I would LOVE if I could do this myself.
2 votes -
Change Schedule for entire user call queue, user extension and company schedule
Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings
4 votes -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
IVR numbers ring as a presence on the softphone
Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.
1 vote -
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
2 votes -
IVR for Outgoing Calls
i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
2 votes -
Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
19 votes -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
Ability to make outbound calls with IVR
Ability to make outbound calls with IVR - the customer gets a call from a robot
2 votes -
Add Offline status to User with Extensions filter
This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details
1 vote -
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…
1 vote -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote -
Option for RingOut caller id on Call history
Currently, RingOut option will only displayed the Custom Phone Number in the call history instead of the dialed phone number. If option to display the called number is available, that way users can easily tell who they have called.
2 votes -
Georouting inbound calls based on caller's NPA-NXX.
This can already be accomplished via custom rules, but would need to allow users to add values in bulk by allowing them to Copy + Paste values separated by commas in Custom Rules. RC currently forces users to add each value individually.Here is a link to show you how Dialpad does it. Dialpad Georouting process
1 vote -
All phone number can be Assign to All User extension type
All phone number can be Assign to All User extension type
1 vote -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
1 vote
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