2181 results found
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Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
Wanted to be able to modify the columns for the Personal Contact List in the Admin Portal.
Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.
1 vote -
incoming call information from the RingCentral number to the external number
so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers
2 votes -
Remove Express Set up for RingCentral password
Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?
1 vote -
Customizable password policies
Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
6 votes -
Administrative access to be restricted to specific IP address range (inside the organization)
The request is for a methodology to determine source IP to restrict access to administration.
2 votes -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
4 votes -
Setting up a number so that when it calls a specific number it will play a recording
How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
Outbound Caller Name for local number to display company name only
1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)
1 vote -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
call queue showing complete report and status of the Users with Ignore call rpeort
call queue showing complete report and status of the Users with Ignore call rpeort
1 vote -
Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote -
Ability to see CQ's and IVR's attached CQ's - in reverse
Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.
1 vote -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes
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