2183 results found
-
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
Wanted to be able to modify the columns for the Personal Contact List in the Admin Portal.
Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.
1 vote -
global/mass voicemail messages to clients
It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all at once instead of having to call them one at a time. Does Ring Central have a way of doing that and if so, how?
9 votes -
We would like to partition the corporate directory by site
We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 users in the contacts/corp directory
111 votes -
Remove Express Set up for RingCentral password
Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?
1 vote -
Administrative access to be restricted to specific IP address range (inside the organization)
The request is for a methodology to determine source IP to restrict access to administration.
2 votes -
Send the Fax Transmission result to the printer(to be automatically printed)
Send the Fax Transmission result to the printer(to be automatically printed). Instead of just SMS and email, customers would like to have an option to have it printed automatically.
2 votes -
Setting up a number so that when it calls a specific number it will play a recording
How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
Please make that we could log in on extension to multiple computer applications
As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..
12 votes -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
service portal visibility how many devices signed-in per extension
Submitting in behalf of a business. Customer wanted service portal visibility to know how many devices are actively signed in and other login details even if users are sharing the same extension or logins
2 votes -
Ability to Bulk Edit More Features
I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can…
2 votes -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
3 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone8 votes -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
2 votes -
call queue showing complete report and status of the Users with Ignore call rpeort
call queue showing complete report and status of the Users with Ignore call rpeort
1 vote
- Don't see your idea?