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2183 results found

  1. Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.

    3 votes
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  2. add a member to multiple call queue at once

    1 vote
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  3. This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.

    1 vote
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  4. . This is for customers who only use the admin portal for fax and checking logs

    1 vote
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  5. We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.

    2 votes
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  6. Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.

    1 vote
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  7. RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that has the feedback feature "on" , to ask the customer to wait after the call ends to stay for a brief survey. Either an automated satisfaction option of scale to 1 star(poor) to 5 start(best) with option to record a brief "voicemail feedback" if customer/caller chooses, such recorded feedback could be assigned to a mailbox email of a RC…

    1 vote
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  8. Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.

    7 votes
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  9. Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.

    1 vote
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  10. It would benefit the customer for checking the SMS average usage to send the report for the company billing references.

    1 vote
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  11. RingGroups can be highly disruptive to call flows if not managed.It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their calls manually without supervision is destructive.

    1 vote
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  12. Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up

    1 vote
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  13. It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…

    1 vote
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  14. When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

    For example extension 101 calling extension 109
    the displayed caller ID is 109

    Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. ...ly for automated reporting i.e. Custom work hours = 2 am to 2 am.. Customer requests that NiC CX One provides the ability for Contact Center Work Hour customization ie 2 am to 2 am(rather than 12 to 12) for automated report generation. This is offered by competitor Vonage today and is a deal breaker for our opportunity.

    1 vote
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  16. Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

    1 vote
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  17. Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

    1 vote
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  18. Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.

    1 vote
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  19. Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.

    12 votes
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  20. Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limited by RC's required numbers

    8 votes
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