2184 results found
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all calls must be recorded automatically
cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.
1 vote -
Option to schedule the user invite email to be sent on a specific date.
I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…
9 votes -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote -
Screening, Greeting & Hold Music Directory Change
I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.
1 vote -
Remove the "Send an email when a phone is added" option
Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option
2 votes -
Avaya J139 Management
I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.
3 votes -
MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..
put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..
1 vote -
View/Export all extensions in a single screen/report
When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.
1 vote -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
1 vote -
Allow Muting Of Calling Recording By Individual
While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…
2 votes -
Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.
There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…
2 votes -
See a user's CQG membership from their extension settings
It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.
9 votes -
Show Billing Destination Changes (Outbound & Domestic) in Audit Log.
When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges
1 vote -
Folder for deleted users
Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.
1 vote -
Disable User Greetings for internal calls
When calling internally, have an option to disable user greetings.
4 votes -
User greeting plays when answering a call from call queue
Caller calls the main numbercall goes to call queuecall queue members will ringonce a call queue member answers the callthe member user greeting will play
2 votes -
Correct 2FA voice message
The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...
1 vote -
Easily recover accidentally deleted phone numbers (DIDs)
The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…
7 votes -
Block Faxes with Specific Words
I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and so on. It's time-consuming to have to block individual numbers only for the same scammer to fax us the following day on another number that isn't blocked.
2 votes -
Option for Shared Voicemail feature for BT accounts
Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.
3 votes
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