2185 results found
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Moving Billing Item to anther cost center
The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.
4 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Filter delivery settings in call log
We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.
3 votes -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Limit user access to Call-Forwarding and Call-Forwarding Destinations
Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter intuitive to preventing fraud, and without the ability to manage access at the role level ignores enterprise policy requirements that potentially positions California organization in violation of employment practices.
6 votes -
Increase Maximum Callers from 25 in the Call queue
-client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25
9 votes -
Disable "block all calls" on system mailbox ext.
We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?
1 vote -
Global Missed Call notifications
I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
1 vote -
To be able to change the amount of times the IVR menu must play before an extension can be dialled.
It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
1 vote -
Online Access to Reprovision Phone Number
I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…
1 vote -
Department column header within Billing Items view
Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.
1 vote -
Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name
As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
1 vote -
Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal
Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor?That way if a port request fails or there is an issue we can review the submitted form and identify if it was caused due to an admin error.Would be great if there was also an option to edit/resubmit.
1 vote -
Ability to apply a delayed ring to a monitored extension
We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allowed us to assign a ring delay on the button on the administrative assistant's ShoreTel desk phone. So it would ring Mr. X's desk phone 3 times then for 3 additional rings it rang both Mr. X's desk phone and the button the monitored extension button the the assistant's desk phone at the same time for the next 3 rings.…
2 votes -
Expand Telephone Number Name Field
We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if the amount of characters allowed could be increased.
7 votes -
Admin to be able to deny/allow individual users access to NG Numbers.
As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
14 votes -
Allow up to 100,000 DLs per UID
This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.
13 votes -
Centralized Greeting Prompts & Hold Messages
I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.If not possible, at least expand the…
6 votes -
Description Field In Templates
When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be resizedand the logical name for the template can mean different things to the user opposed to the creator.It would be really helpful if the Template had a description field for tracking who it should be applied too.
1 vote
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