2183 results found
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Filter Call Logs with Multiple Extensions
Case #16385603 Wants to filter the recorded calls from the admin portal > Reports > Call logs with the multiple extensions. As of right now, it can only filter one extension at a time
2 votes -
Extension only people to disable call button
I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the team to be able to communicate via voice and to collab on projects.This feature should pass through to both the mobile app and the web application.
3 votes -
Call Log to only display calls for sites assigned to Admins - and not all Company Calls
Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
3 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
25 votes -
Break down of call journey on call logs
requesting for a feature where in call log breakdowns will have the visibility to check the user specific status if a line is busy (rejected, on DND, on a call, device offline, etc.)
1 vote -
Allow Admin to Change Website/Location & other information in Glip Profile of End User
I would like to have the ability, as an admin, to change User Details within end Users' Glip App. Currently, there is no way to edit Location/Website and other details within an End Users RC Application. I can edit details in Admin Portal > Users with Extensions > User Details, however different fields are available for edit within the App profile. (see attachment) Use Case: Employee changes their website or other information within the RC App to reflect inaccurate or derogatory information that the organization doesn't support. Admin would like to be able to access this without having to change…
11 votes -
Paying the bill.
It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
1 vote -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Option to Retrieve Delete Voicemail from Deleted Extension
verbatim: I recently reset and reassigned an extension to a new user so all voice messages from the old user are gone. We realized we needed those messages, so I am wondering if there is a way to get those back.
3 votes -
Option to schedule the user invite email to be sent on a specific date.
I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…
4 votes -
Pls improve accuracy of the address verification/correction in emergency address locations
Hi,We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct.Our TAM has advised that there is nothing that can be done to fix this as RC use a third party named Smarty and it is likely a data quality issue for them.See support cases 15936174 & 16168116 as examples. We have stopped raising these now.
2 votes -
Do Not Call list for RingEX
Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.
27 votes -
Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
12 votes -
Ability to combine Meetings and Calls under one report
At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for…
2 votes -
Let us mix licenses between users
Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.
1 vote -
Live Reports - filter calls with low duration
In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.
3 votes -
be able to transfer call/pick up a call from devices under 1 user extension
Workspace: Telus account
Your idea: be able to transfer/do call pick up for devices under a single user extension
Which Product is this Request For?:Telus
Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
-they are not able to transfer the call or pick up an existing call received from either phone
-they have a reception phone and the other phone is located elsewhereWho will be using this feature: staff who are answering calls from those phones
They need the feature so that they can transfer or pick up…
2 votes -
Review article with "White or Black" list terms
RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
1 vote -
Requests for Report Subscription Features
I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the user name allows for a unique ID of the user that will easily tie in with the rest of our powerbi reports including metrics from other sources.Add a feature that allows for a subscription of the User info that can currently be manually downloaded so that a weekly subscription can be sent with the current…
1 vote -
Give customers the ability to create international dialing rules on a per custom security role basis
Feature Request:The customer would like to be able to create custom international dialing rules on a per security role basis.User Case:DJO has a large international presence, with offices all over the globe. Many of these offices are tasked with making outbound calls into their local region. Even though almost all of their users require International dialing capabilities just to dial locally, DJO does not want to broadly open the International dialing door and allow all offices to call all approved countries across the globe.
7 votes
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