Live Reports - filter calls with low duration
In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.
3
votes
Daniel
shared this idea
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Peter
commented
not just live reports but the QoS analytics reporting when looking at the calls tab as well