2184 results found
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Option to Disable Group SMS
Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
17 votes -
Update the Site's Business hours to have the same options as Closed hours.
Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
1 vote -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
8 votes -
Create feature that shows similar data using Analytics report and Call logs excel file
Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.
16 votes -
Allow Non Admin role users the ability to download voicemails in bulk
Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
4 votes -
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.
3 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
22 votes -
Email Notification For Call Queues With Zero Members
Hi Team,Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
2 votes -
Ability to Turn Off Call Quality Questionnaire
Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
5 votes -
There should be an email notification sent if a data failed to sync in Archiver
If any of the customer's data (call recording, voicemail, SMS/MMS, or fax) failed to sync in Archiver, there should be an email notification sent.
3 votes -
Alerting/Notifications from the RingCentral Admin Portal
It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of the account that require some amount of maintenance.
3 votes -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
10 votes -
Add the Session ID column to exported Expanded All - Detailed Call Log Reports
When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.
9 votes -
Option to Remove Direct Dial
Customer's request: When a caller calls, and dials an extension before/during teh IVR annoucement, the call seems to get forwarded to whatever they dial. Usually it's a 1- or 2- digit queue extension.Management wants to disable direct extension dialing.
3 votes -
Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
21 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
93 votes -
When changing the email address under user details it would be ideal for it to also update the messages and notifications
They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.
1 vote -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
7 votes -
We need an option to Edit the uniqueness of the email address used for every extension
Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…
3 votes -
Add users to multiple call queues at a time
We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new staff. It would be so convenient if I could go to the user record and have a list of call queues available with checkboxes on which ones to assign them to. In both the members section and as a Manager (since the manager section is the only way…
3 votes
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