2183 results found
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Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
20 votes -
Department Name Pick From List
Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
2 votes -
RingMe buttons for Site Numbers
It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an administrator, who is the likely person to generate the buttons, to have access to various RingCentral extensions. My thinking is that you should be able to configure a RingMe button simply by clicking on the number, and then the RingMe configuration should be surfaced someplace for an Admin to create.
3 votes -
Outbound Call Prefix for US
Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.
3 votes -
Ability to convert numbers to voice only in bulk
My customer would like to set all of the numbers on their account to voice only as they have been getting some spam faxes and do not need to use fax. The only way to convert numbers to voice only at present is going into the settings of individual numbers which is very time consuming so they have asked for a way to do this for multiple numbers at a time.
2 votes -
Forward Fax # directly to email address
We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
6 votes -
Bring Back the Notify Admin Desktop App/ Mobile App
Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
5 votes -
IVR change default greeting being played 3 times
The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
28 votes -
Require two-factor-authentication when calling into Ring Central for support etc.
RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts security when talking with RingCentral support, billing etc.
3 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
20 votes -
Require a password to open RC Admin using the 'Manage account' link in RC App
I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)
1 vote -
Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.
When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking their place (which we cannot do). Once you reset and assign a user to a different user the previous user's voice mail disappears and is gone. Unless you download it prior to resetting. To the best of my knowledge there is not a feature to allow you to take those previously downloaded voice…
2 votes -
Record three way calls
I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
2 votes -
send SMS from an online form
I want to setup an online form and then send a SMS to the users that register in that form.
2 votes -
More granular settings for Sequential call queue member rotation
Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.
4 votes -
Add Domestic calling rate 0845 in admin portal
In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this document https://download.avaya.com/css/public/documents/2758774
1 vote -
Option to Generate User Call Handling Settings and Voicemail
Verbatim: I need to run a report on configuration of settings for our users extensions. Primarily I need to identify all extensions set to the default voicemail setting.
1 vote -
Re-Run Credit Cards
Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
3 votes -
Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one
This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.
3 votes -
More Flexibility in Live Answer Options
We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround is with custom answering rules - which gets messy and runs the risk of interfering with each other.
1 vote
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