When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
19
votes
Colton
shared this idea
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Nigel
commented
If a user is engaged on a call - divert their calls to another number eg a secretary or voicemail. As soon as the call is over they will receive the calls as normal