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2183 results found

  1. To be able to have a one year range for the downloaded call logs content

    1 vote
    How important is this to you?
  2. Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.

    1 vote
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  3. Permanent deletion is not a good idea.

    1 vote
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  4. We would like to prevent call queue members from switching status to do not accept calls or DND

    25 votes
    How important is this to you?
  5. Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end

    1 vote
    How important is this to you?
  6. Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.

    1 vote
    How important is this to you?
  7. When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.

    1 vote
    How important is this to you?
  8. Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.

    1 vote
    How important is this to you?
  9. Add more details to call recording file name like the extension who answered or made the call.

    1 vote
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  10. Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.

    1 vote
    How important is this to you?
  11. 18 votes
    How important is this to you?
  12. We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.

    2 votes
    How important is this to you?
  13. Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.

    21 votes
    How important is this to you?
  14. When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual EditorWhy is it useful:-It will help customer that have a custom role and a different site to be able to use the IVR Visual EditorWho would benefit from-Any Admin of a site trying to use the IVR Visual EditorHow should it work- When an agent has a Custom role and a domain role different than ''company'', they should be able to use the IVR Visual…

    12 votes
    How important is this to you?
  15. The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…

    2 votes
    How important is this to you?
  16. It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.

    1 vote
    How important is this to you?
  17. ...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
    Contact Name: Isaiah Bryant
    Callback Number: (469) 983-3407
    Email: Isaiah.Bryant@vistracorp.com

    1 vote
    How important is this to you?
  18. We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

    1 vote
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  19. Useful to all in Canada and US that are tired of dealing with offshore idiots

    1 vote
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  20. Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security

    1 vote
    How important is this to you?
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