2184 results found
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Allow 2 or more expansion modules
Polycom's limit is up to 3 expansion module. Please allow this to work with RC account as well.Customer's verbatim: Contacts are not spreading out to all expansion modules attached to the desk phone.Our receptionist has a Polycom VVX410 with 3 expansion modules attached. The expansion modules are receiving power and the onboard phone setting recognize the 3 connected modules. We have filled the receptionist HUD with 100 contacts to utilize the expansion modules.Only the first expansion module is populating with contacts. In the web portal for this phone, I only get the options to select 0 or 1 expansion modules.The…
2 votes -
Make switching phones between users less maddening
It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone.Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropdown under the phone itself to select an assigned user. This way it is intuitive.And please stop putting us through the order process to 'order' a phone I already own and charge me for a new line I don't need. This complicates the whole process and is unnecessary.
3 votes -
RingCentral App Contact Management Option: Remove a Guest or Block Email Domain
SFDC case number 13604731https://rc.lightning.force.com/lightning/r/Case/5002H00001KqZopQAF/viewcompany: ATLASRC Video Pro AU UID 753873044Current Total MRR: FreeCompany ADP Link: http://adp.glip.net/person-new.html?person_id=56795139
12 votes -
Requesting to have a feature for Dropped Calls History Report
Requesting to have a feature for Dropped Calls History Report
2 votes -
drag and drop attachments to new ring central app
it is easier to attach files to faxes this way
19 votes -
SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins
I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future. Thank you!
4 votes -
Exporting call pick up groups and members
We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all groups and members without having to opening multiple tabs.
1 vote -
The ability to re-order Custom IVR answering rules
You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules.We are a new customer, and currently there are no bank holiday rules in there. If we added these they would conflict with other rule timings. In order for this to work we have been advised we would need to delete all our live rules, put the bank holiday rule in and then re-add all the rest.We should be able to drag and drop these rules around without the need for deleting…
9 votes -
Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
1 vote -
Show call groups user is assigned to and add/remove call groups from the user account page
In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location.Id like to be able to open a user's account and see all the call groups that that user is in. While we are at it, if you could add/remove the call groups from the user's account as well as the call groups page, that would be fantastic. Think "Member of" for users and "Members" tab for groups in AD.
2 votes -
Can you please add a functionality that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my com...
...pany main number like a shortcut.. Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.
1 vote -
Block File sharing
The request is to have the ability to prevent file sharing with external guests within RingEX so that sensitive information cannot be sent. For example, if a whitelisted external guest is collaborating with an employee via RingEX, the employee would not be able to do share files with this external individual as the administrator would switch file sharing off for guests.
9 votes -
Active Call Duration Tracker
Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log.This would be hugely beneficial to help know when our users need to be moved along because they have been with a particular customer for too long.
1 vote -
Directory lisiting
I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
3 votes -
MVP Custom Status's - Call Queues, HUD Visibility, Break States
Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.
15 votes -
Changing Number Type
Customer would like to change the number type of the main number on the admin portal on ATT Office at Hand. Currently its grayed out to and set by default to voice and fax.
1 vote -
Move the deleted digital line with a desk phone to unassigned instead of moving the digital line to the Number Inventory and the desk ph...
...one to unassigned when an existing user gets deleted. Currently when you delete a user you are only given the option to either re-assign or move the digital line associated to it to the number inventory.This process is separating the digital line from the desk phone that is previously provisioned to it and is really causing the customer a hassle causing the customer to just want to old way of doing it in which when you delete an extension the digital line associated to it just goes to unassigned along with the desk phone associated to it.
1 vote -
Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist
It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller then tell them that if they feel it is in error to use our website contact form to let us know. If it turns out to be a legit customer we can then add them to the trusted caller whitelist so Auto-receptionist can route them to extensions or call queues in the future.
4 votes -
Allow more extension to utilize the simultaneous ring option
Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the business, other duties of the receptionists and how often we receive calls, there is a need for more extension needing to utilize the simultaneous ring of all phones. This would be of great value to the business if this was an option we could use. We would like to request that this option be granted to…
2 votes -
Max Character Length in Name Field (Service Portal > Phone Numbers)
The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.
4 votes
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