Creating Support Tickets with RC
Is there a way to tie my callback number to my login for creating tickets? Even when I select phone call as my preferred contact type and enter in my callback number, I always get an email asking me for my callback number. My callback number isn't even part of the ticket details, even though I specifically entered it when I created the ticket.There is a HUGE disconnect between updating tickets through the portal and responding to tech emails. I create my ticket via the portal and then get an email from a tech. If I respond to the email, my email response is NOT logged on the ticket in the portal. This doesn't make any sense. I have had tickets closed due to 'no response' when I was having an email conversation with a tech. I've even had tickets closed for 'no response' even when updating the ticket through the portal. Ticketing system is very messy
Heidi
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