1188 results found
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Paging extension selection on presence button
I have been told by support there is no work around for adding the extension number automatically dialed along with the *84 page feature code. I figured out if you use *84,3# the page extension will be added without needing to dial it. You may need two commas...
1 vote -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
3 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
3 votes -
Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes -
Audit Trail Logging for Site‑Level Caller ID Changes
Audit Trail Logging for Site‑Level Caller ID Changes
Requesting enhancement of the RingCentral Audit Trail to include site‑level Caller ID changes, such as modifications made under individual multi‑site configurations.
Current Behavior
The Audit Trail currently logs Caller ID changes only at:The company-level Caller ID Name settings.
The extension-level Outbound CallerID settings.This is documented in the Audit Trail change tracking matrix, which shows that Caller ID changes under Company Info (within a site) have exceptions and are not fully logged, while company-level Caller ID Name is logged. [university...entral.com]
As a result, when an admin updates the Caller ID for…4 votes -
Multi-Extension Filtering for Call Logs and IVR External Routing Reports
Ability to Filter Call Logs by Multiple Extensions and Generate IVR External Routing Reports
Description:
Currently, the Admin Portal only allows administrators to select one IVR, Call Queue, User, Group, or AI Receptionist at a time when filtering call logs.We would like to request an enhancement that allows administrators to select multiple extensions/entities simultaneously when reviewing call logs.
Requested Enhancement:
Allow users to select multiple:
IVRs
Call Queues
User extensions
Groups
AI Receptionist extensions
Allow multiple selections within the same call-log report instead of requiring administrators to run separate reports for each extension.
Support reporting periods of at least…1 vote -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
Ability to Bulk Update the Audio Settings of all Users
We would like to have the ability to be able to bulk update the audio settings of all users in the company.
1 vote -
Grouped History & Detail View for 3-Way / Merged Calls
Provide a grouped view in the Call History in both the Admin Portal for 3-way/merged calls. Admins should be able to click on a single merged call record to expand and view:
All participants involved in that specific 3-way call session.
Individual start/end times and total duration for each participant.
Call recording links associated with the unified merged session.
1 vote -
remove E999 requirement to setup a user
Hi Team,
Posting this idea from my Client Natali of Alfa Clean, Client want to know if after super admin setup the e999 succeeding user extension added on the account should no longer asked for it. Client is annoyed that there is still a need for a user to submit E999 to make outbound calls.
Regards,
Ram Carillo
Ring Central Support1 vote -
Ability to Mask/Hide Incoming Caller ID on Call Queue Calls
Currently, setting the Inbound Caller ID Display Settings option to "None" on a Call Queue still passes and displays the incoming caller’s ID details (phone number/name) to the answering agent.
1 vote -
Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2 votes -
Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics
Please add columns for raw SIP response codes (e.g., 403, 488, 503) and Q.850 cause codes to the downloadable Call Logs and the Analytics Portal. Currently, the logs only show broad terms like "Call Failure" or "Internal Error". This makes it very hard to troubleshoot dropped calls or routing issues without opening a support ticket. Exposing the actual SIP codes would allow admins to find reason of the call failure and fix network, carrier, or device issues immediately.
2 votes -
Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
21 votes -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
4 votes -
Bulk Update Phone Number Type in RingEX Service Portal
Summary:
Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.Business Need:
Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.Requested Enhancement:
Add a bulk action within the RingEX Service Portal that allows administrators to:- Select multiple phone numbers simultaneously.
- Change the number type from Voice & Fax to any number type in a…
1 vote -
Reporting numbers that are nuisance, spam robo-calls and telemarketers directly to FCC from admin portal
Would be best there is a link or option to send the report to FCC just like from the free caller registry, from the admin portal if all settings from Spam and Blocked numbers section does not work.
1 vote -
Custom Roles for Announcement Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the announcement-only extension without having access to the entire group settings.1 vote -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
4 votes -
Call Log Missed result when navigating away from the user extension through a selected option
When setting up an IVR call routing workaround in a user extension, the call logs will show a Result of Missed in the user extension when you select an option from the recorded message. The call will however show as Accepted when it connects to the call queue extension connected to the option that was selected. The call log should not show a Missed, instead it should show as Accepted because the call was answered still.
2 votes
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