933 results found
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Add notification for “Add Contact” template on the admin portal.
Request: When adding a new contact via the admin portal, include a notification or note for the “First Name” and “Last Name” fields indicating that the information entered here will be what appears on call logs. This will help users avoid confusion if the display name differs from the actual contact name used in call records.
Benefit: Improves clarity and reduces errors when reviewing call logs, especially for businesses tracking calls for reporting or compliance purposes.
1 vote -
Ensure the Admin Portal Web Frame resizes to include the Action Field without scrolling
Having to scroll across to select Action when using many RC Admin pages is time consuming, wasteful and for the less frequent user confusing as depending on the page displayed the scroll bar is not always visible (see attachment).
1 vote -
separate Management of Main Numbers and Direct Numbers
Product Area: Admin Portal – Number Management
Description of Request:
Currently, the system treats main company numbers and direct numbers largely the same in terms of call handling, features, and policies. Customers want the ability to manage main numbers and direct numbers separately, allowing different functionality, routing, and settings for each.Business Impact:
Organizations often have a main number for general reception and multiple direct numbers for individual departments or employees. Without separate management:Call routing and policies cannot be tailored for specific numbers
Administrators cannot apply unique rules or features per number type
Important calls to direct numbers may…
1 vote -
Email Notifications for IVR Menu and Administrative Changes
We request the implementation of an automated email notification system that alerts designated users or administrators whenever changes are made to critical administrative settings in the admin portal (IVR menus, call queues, etc.)
This feature will help ensure operational visibility by keeping relevant teams informed about system changes that could impact customer experience or internal workflows. Immediate awareness of unauthorized or unintended modifications will help prevent potential service disruptions, security issues, or system misuse.
4 votes -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
1 vote -
Enable book a meeting in AIR without enabling SMS
Ability to enable or book a meeting in AIR without enabling SMS
1 vote -
A Non-Admin Role to have Read-Only Export function
We currently cannot create a Custom User Role to have no Admin rights, but to be able to export a list of "Users with Extensions." We'd like our Administrative assistants at each branch able to export this list to post internally for the members of the branch to have a phone list available.
1 vote -
Call Logs search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Call Logs Search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
7 votes -
List of users within company email domain who may have previously created accounts
List of all users not currently on the corp RingCentral account
When the deployment started I was told we had multiple people with not unique email address. Eventually found out they had a previous account setup. This required each user to login to their old account, change their email, and THEN I could setup with the correct email address.
Please send me a list of all users who have a @mcelroy.com email address so I can mitigate this in the future. Previous employees who have the same address will create a problem moving forward.2 votes -
ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
22 votes -
User Group - Select More then 10 Users
When creating a new User Group allowing the ability to select more then 10 users at a time.
When trying to add members to a call queue for example, you are able to select "Show X" and select up to 200 users, I am wanting the ability to do the same for User Groups.
2 votes -
1 vote
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1 vote
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Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
12 votes -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
4 votes
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