1111 results found
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Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
Undo the Migration for Call / Fax / SMS Recipients
Have an option to undo the migration of split fax and SMS recipients. Currently, once the account has been migrated, there is no option to undo it.
2 votes -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
7 votes -
Ability to view real-time call queue status without requiring the Live Reports add-on.
Customer is requesting the ability to monitor call queue status in real time (e.g., agents available, calls waiting, queue activity) without the need to purchase the Live Reports add-on, as they expect this functionality to be included in the standard service.
1 vote -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
ability to block numbers for specific company numbers
Need a feature that would allow us to block specific numbers for certain company numbers.
Callers that are blocked from a specific company number should still be able to reach other numbers.
1 vote -
Export Custom Rules Configurations
An option to export custom rules configurations. This would be helpful when there are hundreds to thousands of accounts that have custom rule configurations. An idea for an export file would be the user and extension the custom rule is active/inactive for, the name of the custom rule, what's included in the custom rule (Callers, Calling me at, Schedule) and the routing set up for that rule.
1 vote -
Option to have announcement in the Main Site
There should be an option to put an announcement in the Main Site instead of having it routed to the voicemail of the admins or on their call queue extensions
1 vote -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Do not shorten the URL in every email sent to the users/admins
Do not shorten the URL in every email sent to the users/admins to avoid suspicion or confusion.
1 vote -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Allow PSTN CNAM Preservation for Internal Calls Using Substitute Caller ID
Request the ability to preserve and display the PSTN CNAM associated with a configured Substitute Caller ID number when calls are placed to RingCentral users or devices.
Currently, internal RingCentral calls ignore the Substitute Caller ID configuration and instead display the caller's internal user profile or extension information. While this behavior supports internal directory functionality, customers would like an option to retain the PSTN CNAM of the Substitute Caller ID number for caller identification purposes.
This enhancement would provide greater flexibility for organizations that utilize multiple business numbers and rely on PSTN CNAM branding while maintaining existing internal calling features.
1 vote -
Turning off the AI notes announcement without recording a blank audio.
When turning off the AI notes announcement, there should be an option to toggle off a button or uncheck the feature without recording a blank audio.
1 vote -
Additional Granular Data Columns for RingEX Performance and Live Reports
Overview
Currently, RingEX Analytics Performance Reports and Live Reports rely exclusively on a set of predefined columns. To enable deeper operational insights, more precise SLA tracking, and streamlined troubleshooting, we request the addition of six granular metrics/data points as optional, selectable columns in these reporting views.Problem Statement
The existing predefined columns combine certain call states or omit unique identifiers, which limits supervisors and analysts from identifying exact bottlenecks (e.g., distinguishing IVR navigation time from queue wait time) or cross-referencing calls instantly using a unique session ID.Proposed Solution
Introduce the following 6 additional columns to both historical Performance Reports…1 vote -
Allow top-left header to show User/Site Name instead of global Company Name
Right now, the RingCentral app forces the main account name (e.g., "Zomak Medical Clinic Fairview") to show in the top-left corner for every single user.
For multi-site organizations or multi-clinic practices, this is highly confusing. A user at "Griffin Road Medical Clinic" (Ext 301) shouldn't be forced to see a different clinic's name in their primary app interface.
Please add an admin setting that allows the top-left header to display the individual User/Extension Name or Site Name instead of the global account name.
1 vote -
In the AI receptionist, add the rule in 'Transfer by context' to route silent calls to announcement or voicemail.
This is beneficial if we don't want the calls to be routed to the backup extension.
1 vote -
Display name for deskphones
We would like to request a feature enhancement in the RingCentral Admin Portal. Currently, for desk phones utilizing assisted provisioning, administrators lack the option to customize the local display name shown on the physical device.
We need the ability for administrators to modify and set a preferred display name directly within the portal for all devices, regardless of whether they are fully or assisted provisioned. This flexibility is essential for maintaining accurate internal directory labeling and meeting specific formatting standards across our office hardware.
1 vote
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