859 results found
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Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
25 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
4 votes -
Disable AI and remove AI buttons in the RC app
We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.
3 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
24 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070702 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
7 votes -
Improve Visibility of Action Buttons in ‘All Numbers’ — Remove Hidden Scrollbar in Phone Numbers List
Please omit the scroll bar so there isn’t a hidden button like that. It would make managing numbers in All Numbers much easier.
1 vote -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
10 votes -
Support for Distinct Device Recognition Across Mobile and Desktop Apps
Feature Request: Support for Distinct Device Recognition Across Mobile and Desktop Apps
Summary:
Requesting enhanced device recognition so that when a user is logged in on multiple devices of the same type (e.g., multiple desktops or multiple mobile devices), the system identifies each device individually instead of grouping them as a single device type.Current Behavior:
When a user signs in to multiple devices of the same type, the system detects them as one device.
This limits device-specific settings, notifications, and troubleshooting visibility across the mobile and desktop applications.
Requested Enhancement:
Enable the RingCentral mobile and desktop apps to recognize…
1 vote -
Assign a role that is purely automated for the transfer of work between RingCentral and RingClone
The customer would like to have a role that they can assign, which is purely automated for the transfer of work between RingCentral and RingClone.
1 vote -
Main Routing settings under Main/AutoReceptionist/General Settings: Have to change each individual site. Would like a copy/paste feature
Main Routing settings under Main/AutoReceptionist/General Settings:
Have to change each individual site. Would like a copy/paste feature, vs. having to change all sites1 vote -
Note that is visible when putting a user in the disabled state
Customer would like to have a note that is visible when putting a user in the disabled state.
1 vote -
Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
3 votes -
Ability to use the number as the caller ID name for a direct number without changing the main number caller id name
For privacy purposes: We would like an ability to use the number as the caller ID name for a direct number without changing the main number caller id name
2 votes -
Zendesk forwarding to RC directory
We would like to have an option that sends callers to RC directory when we create an IVR with Zendesk. For example, create an IVR with Zendesk, add a key selection #3 from zendesk IVR and route it to an internal directory on the RC side.
2 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
2 votes -
UK ERL Validation: Support Geocoordinates for Non-Postal Locations
Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.
Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).
Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.
Business Impact: Unblocks…
1 vote -
Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes
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