2185 results found
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Native Active Directory Provisioning with Role Based Access
The request is for the ability to drive users Provisioning/ De-provisioning from AD. Additionally, they should be linked to Roles templates to determine which permissions users would have from the time they are added.
1 vote -
Indicator on Call logs showing what happened to missed call
we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queuesample: an indication showing that the call queue is full that is why call gets routed to vm right away
1 vote -
Would like phone to ring before reaching automated greeting
Would like the phone to ring before reaching automated greeting
3 votes -
Activate Limited Extensions
It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.
9 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
Enable/Disable OnDemand Call Recording by user (not system wide)
Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.
78 votes -
Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
3 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
5 votes -
Increase amount for simultaneous forwarding
We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
5 votes -
Allow users to limit the numbers of times the IVR repeats before using call handling.
Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.
8 votes -
The availability of Voicemail to Text Option even if HIPAA is activated.
The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
5 votes -
Multiple Companies Under One Account
I have multiple companies under one roof. Employees split phone duties between companies, but the outgoing Caller ID needs to match the company of particular users.
1 vote -
Allow Performance created subscription to be accessed by all super admins
As of the moment only the user who created the report can view the performance. There should be an ability to share it.
9 votes -
Call Park Audio
I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
5 votes -
How to stop robo caller
We have just switched to Ring Central, but we are receiving robo calls like hell.
4 votes -
Multi-Level IVR option for Essential plan
Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
1 vote -
Allow the option to hide virtual numbers to be used as an outbound call.
We have 2 virtual numbers we have parked so we can get any possible calls from those lines we no longer advertise. However they are visible to users to use them as a line to make an outbound calls with all the apps with RingCentral. We do not want these lines to be visible at all.We would like an option to mark them to be ion bound only and not selectable for outbound. They are tied to the main IVR.
3 votes -
Locate a User/Extension to see if they are associated with a Call Queue
I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
2 votes -
Provide ability in AI to disable all call recording ability
On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .
1 vote -
Add User Alternate First and Last Name
Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)
2 votes
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