Enable/Disable OnDemand Call Recording by user (not system wide)
Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.
Mark Lewis
shared this idea
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Guy
commented
Features like this are required to complete migrations for many customers. Many people are worried about confidential information being recorded, especially without their knowledge.
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Adrian
commented
Allow admins to grant on demand call recording permissions per user. Currently on demand call recording is a global setting that is either on or off for all users. Please consider changing this to allow on demand call recording to be enabled only for specific users.
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Dan
commented
Currently, the feature Call Recording on Demand is either enabled or disabled system wide. Customer would like to enable or disable per user, much like we can with Automatic Call Recording.
Could possibly be roles based?
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Carlos Loaiza
commented
Current line 151. Financial institution has certain roles that need recording and others that they feel will open them up to "... litigation risks for the Bank". Requesting the ability to pick which users have access to record calls on demand.