2182 results found
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Number to Email Format
I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.
1 vote -
Diagnostic Tool in Admin Portal
It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure
1 vote -
Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)
Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Receptionist and under Company Info or some other more generic location, as a Site doesn't necessarily need to use an IVR. In our case, we want the sites to point to call queues, and the only way to do this is using Custom Answering Rules, which works but is more obscure to manage and less intuitive than the primary assignment. We can't…
3 votes -
Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.
Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls
3 votes -
Robocalls Identification on Call logs and Missed Calls notification
Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer looks through the call log and views the missed calls. an indication confirming it as a robo call would be a great feture to add.It would help customer identify if they should call the number back or not.
8 votes -
Sending auto response if fax service will be disabled
Need to send an auto response to the fax senders if we will not be able to receive fax messages
3 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Force caller to hear entire IVR menu prompt
Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…
2 votes -
How to stop robo caller
We have just switched to Ring Central, but we are receiving robo calls like hell.
3 votes -
filter external calls for extensions
option to turn on and off direct dial of extension numbers/ direct lines from external callers.
5 votes -
Flagging and Notating Previous Calls
We would like to be able to flag/mark previously recorded call logs, and to also have the ability to include a short description pertaining to the call. This would make for easy reference should the call be needed in the future for any purpose, saving time in know which call is which.
1 vote -
More 3rd party storage sites on Archiver beta
I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
12 votes -
Additional option to send SMS to callers instead of leaving a Voicemail.
For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.
5 votes -
Increase the number of attempts a fax has to succeed.
We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.
12 votes -
Changed Order of Desktop/Mobile App under Call Forwarding
I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
10 votes -
Customize Voicemail Notifications
For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number.For additional security and privacy, there should be an option to strip the caller ID information and/or the caller's number from the email notification for voicemails.This control should be managed by the admin and be applied either account-wide or at the user level.
10 votes -
Allow multiple call queue call handling methods at once
The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's voicemail or a specific extension. They would like to offer callers more than just that, they want to be able to configure multiple options. For example, one option will send the caller to the queue's voicemail, and the secondary option will send the caller to a specific extension.We found a workaround in setting up an…
4 votes -
Uniformity of Extensions Across Locations
We want to be able to have extension uniformity across our multisite locations. We have may different dealerships and want the positions at each dealership to be able to have uniform extension numbers and then have site codes for internal calling between locations. Please contact me with questions
1 vote -
Allow the incoming call blocking feature to message only extensions
Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
7 votes -
Add a title, note, or name field to Number Transfers
This wouldnt require any crazy coding, but the addition of a field in the Transfer Orders page would be very helpful to keep track, especially for larger companies, where several transfers can be requested, so that internal admins can keep track of transfer processes at a glance rather than having to click in to the order number and then compare number lists back and forth to make sure everything is going as it should. The Order Number is unique and doesnt tie into anything in particular and so it is helpful for when an issue comes up or keeping historical…
1 vote
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