2048 results found
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Completely anonymous compliance lines
Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.
3 votes -
the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings
Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.
2 votes -
Add Page and Intercom
As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.
3 votes -
level IVR/enabling the dial by extension option
can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
3 votes -
Speech enabled Auto-Attendant for RC Office
Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.
8 votes -
Allowing multiple IDPs for SSO
This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.
1 vote -
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.
2 votes -
Allow admins to deauthorize app/browser logins
Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
1 vote -
Export Voicemail List to CSV
We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
1 vote -
The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts
Our clients will be able to recognize who is calling or texting them.
1 vote -
RingCentral Meeting Anaytics / Reporting
The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
2 votes -
Allow more granular control over a call queue
Queue managers are the only ones that need access to queue voicemail via the app/browser
1 vote -
We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded t...
...o another RingCentral number (i.e. 262-706-5508).. Thank you.
2 votes -
Invalid Vanity Numbers could have been rejected upon request
8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning
1 vote -
Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates
Some customers would like to restrict users calling 411
13 votes -
Add feature update list/information to Service Web Admin Portal
Add feature update list/information to Service Web Admin Portal that an administrator can quickly understand what has been improved and has links to supporting information.
1 vote -
Inbound calls forwarding to Queue or internal extension
The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.
2 votes -
company number section
please add the company number section tab under all numbers
1 vote -
Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.
Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
4 votes -
Customize email notification to allow customer to add note
This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.
1 vote
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