2183 results found
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Update Contacts when changing a user's name and details
My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a details, then I would have to do that again in my contacts, but that would only be for me. If I want everyone else's contacts to be correct, I would have to export all of my contacts, and then import them for each user. That's a huge waste of time. The contacts…
1 vote -
De-authorize apps for any user as a super admin
https://ideas.ringcentral.com/ideas/CUSTCOM-I-755this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN THE ORG.
3 votes -
Voicemail notification subject
We would like to have a custom voicemail notification subject
2 votes -
Allow Call Forwarding to IVR Number
When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.
3 votes -
Diagnostic Tool within the admin portal that determines misconfigurations on the current set up of the system
It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.
1 vote -
Remove restrictions and improve Bulk Cost Code update template
Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changesI also recommend unlocking the excel filters and deleting rows that are not required to be updated.
1 vote -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
3 votes -
Add #CALL_DAY# variable to recording storage
Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.
1 vote -
Limited Controls for Site Manager
Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
2 votes -
Enable adding of multiple recordings in IVR prompts
This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
4 votes -
Edit Message-Only Extensions
Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
1 vote -
As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS
I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
1 vote -
Option to have Volume Control for the hold and audio while connecting in Service Web
Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.
3 votes -
Only one sign in required for all RingCentral web sites
Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.
5 votes -
System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
2 votes -
Change fax subject line for fax to email
Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
3 votes -
Customize Play Announcement
Ability to change or customize the Play Announcement
3 votes -
prompt to put pin before dialing out
prompt to put pin before dialing out
3 votes -
On User page, show what Call Groups the user is a member of
Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to see if they are in the call group or not.
4 votes
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