Limited Controls for Site Manager
Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
Cory Barnes
shared this idea
-
Cory Barnes
commented
Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions. I can somewhat implement this with call queue managers and user groups. I lack the ability to give control of the site rules or IVRs to a site admin.An example of the benefit of this would be during inclement weather.It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.
-
AdminBecky
(Admin, RingCentral)
commented
Cory, please let us know if the above solution helps with your issue.
-
Jennifer Del Rosario
commented
Hello there!You can customize the role of your Phone Admin.Click here to know more https://support.ringcentral.com/article/5-10-Editing-the-Extension-Permissions-via-Web.html.Thank you!