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Phone & Messaging

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4 results found

  1. Ability to create reports in Salesforce based on RC activity

    allows for viewing of RC usage and justification for expense

    1 vote

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  2. ENABLING COMPANY DIRECTORY SETTINGS

    We would like to enable the company directory setting

    6 votes

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  3. Calendar View More Similar to Classic

    PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.

    1 vote

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  4. Custom Display Name for Call Queues

    There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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