115 results found
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Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
8 votes -
External Contact Export Edits
Include the ability to add or change an external contact field without having to re-download the entire .csv file to make a change for just one user. Perhaps add an option to edit an external contact list in the admin portal page where you can add > extend the list > remove an external contact > or make modifications to the external contact list individually for one user if needed; without having to modify the entire .csv file. Seems like this is a waste of time when this could be done at an individual basis and would also lessen the…
1 vote -
Remove Country Code Prefix (“1”) When Saving Personal Contacts in RingCentral App
Currently, when users save personal contacts within the RingCentral app, the phone number is automatically stored with the country code prefix “1” (for U.S. and Canada). This causes compatibility issues when using these contacts in other applications or when exporting contact cards (vCards).
Allow users to save and export personal contacts without automatically adding the “1” prefix, ensuring better interoperability with other apps that rely on standard contact formatting.
2 votes -
Customer wants to customize the number label on the contact details on RC Phone app
Customer wants to customize the number label on the contact details on RC Phone app
1 vote -
Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.
Currently, if a number is saved as a contact on a mobile device, the device prioritizes the local contact name and does not allow CNAM information to override it during incoming calls.
Requesting the implementation of a feature that allows CNAM to override the saved contact name on mobile devices, ensuring the most accurate and up-to-date caller identification is displayed, even when a contact exists locally.
2 votes -
HubSpot Contacts in RingCentral Admin Portal Call Logs
The customer using RingCentral for HubSpot would like to add a feature that automatically populates Contact Names/Deal Names in the Admin Portal Call Logs. Currently, the contacts sync only affects the personal and company directory on the RingCentral application side.
1 vote -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
9 votes -
Update the CNAM data base for 3rd party Number
When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.
2 votes -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
4 votes -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
4 votes -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
4 votes -
Multisite - support for 'site' contacts Directory limited, not entire company
This is a common ask in the retail market like we faced during the DECATHLON project.
This will allow for the end user to access a directory based on the following:
-/ Global Directory (e.g. all stores) tier
-/ Regional Directory (e.g. stores in 1 city) tier
-/ Local Directory (e.g. specific store site) tierEvery store is usually autonomous and needs access to his own directory and is not shared among other stores.
In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
Criteria would be coming from…26 votes -
Mass import phone numbers for call rule
To create a call rule where certain Contact phone numbers calling in go directly to a specific voicemail. There are hundreds of these phone numbers, so adding them one at a time to the call rule is not feasible.
3 votes -
Via RingCentral"
Disabling creating multiple contacts on iOS and Android devices as its creating confusion
1 vote -
Allow us to add a photo with each contact
I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.
3 votes -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
5 votes -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
2 votes -
Request to allow address information in the Name field during Personal contact import.
The current system rejects this format, for which is an issue for customers who use addresses as contact names.
1 vote -
For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
5 votes -
Google Workspace Delegated contacts
Include Google contacts in the Delegated contacts in the RingCentral App supported contacts connection.
1 vote
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