Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
5
votes
Rachel
shared this idea
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Lynn
commented
YES! Thank you, Rachel!!!
Helpful Tip: If you know the name of the contact, you can type the name and it will pop up for you to select.
That Said: 100% agree that this is a CRITICAL need for the desktop app. The first time I tried using the desktop app after using the mobile, I tried a transfer and didn't have my contacts at hand. Not knowing where to find the contact info sent me into a spiral while I needed to be transferring my client. Workarounds are fine when you know to expect them, but please let's be consistent across all platforms.