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  1. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  2. Export Company Contacts from the Admin Portal to Excel.

    14 votes

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    3 comments  ·  Contacts  ·  Admin →
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  3. This is a common ask in the retail market like we faced during the DECATHLON project.
    This will allow for the end user to access a directory based on the following:
    -/ Global Directory (e.g. all stores) tier
    -/ Regional Directory (e.g. stores in 1 city) tier
    -/ Local Directory (e.g. specific store site) tier

    Every store is usually autonomous and needs access to his own directory and is not shared among other stores.
    In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
    Criteria would be coming from…

    6 votes

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  4. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    6 votes

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  5. Have an option for the Super Admin to export all user's contact lists in one go.

    4 votes

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  6. Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .

    4 votes

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  7. The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.

    3 votes

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  8. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    3 votes

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  9. Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers

    2 votes

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  10. creating or editing tab names under contacts

    3 votes

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  11. Hide the hidden Global Address List to connected to the RingCentral app

    3 votes

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  12. Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.

    Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
    Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
    Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.

    2 votes

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  13. Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    3 votes

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  14. allow shared contacts to work on desk phones

    5 votes

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    1 comment  ·  Contacts  ·  Admin →
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  15. Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    3 votes

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    1 comment  ·  Contacts  ·  Admin →
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  16. Filter calls contents, block inappropriate contents

    1 vote

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  17. Created a group under personal contacts but does not reflect in the Ring Central App

    1 vote

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  18. Have an option to transfer a contact from one category to another ( Example from personal to company)

    1 vote

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  19. I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts

    1 vote

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  20. My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote

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