160 results found
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Shared company contacts list
While we understand Admins have the ability to manually input contacts across the company by uploading a list to the "External Shared Contacts Directory", this solution is not scalable. When a user in our office creates a new contact in RingCentral, the contact should be added to all users in our company... not just one.
The solution of the manual import is not feasible long term.
9 votes -
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
11 votes -
Import and Sync Contacts from an External Directory to the Admin Portal
We would like contacts from the External Shared Directory to be automatically synchronized with the Admin Portal’s Contact List so that contact details are visible when reviewing call logs.
6 votes -
Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)
Customers using Poly CCX series desk phones in Microsoft Teams Direct Routing mode have requested the ability for Microsoft Teams contacts to automatically sync and display on the phone without requiring manual search.
Currently, corporate contacts are only accessible after initiating a search (minimum characters required), which differs from the expected user experience and from how contacts appeared on previous desk phones and in the Microsoft Teams desktop application. Customers report this behavior causes confusion and adds friction during call handling.
Enabling automatic contact syncing or a browsable directory view on Poly CCX phones would significantly improve usability, align the…
10 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
9 votes -
Allow users to remove the guests they add or allow an Admin to adminster all users guests.
Users are allowed to add guests but not able to remove them. Users should be able to remove the guests they add or an Admin should have access to manage other user's guests.
1 vote -
shared directory
The External Shared Contacts Directory integration does not show the contact's name on incoming calls.
Please enable this feature when possible.
14 votes -
Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
2 votes -
Sync User Profile Photos from Microsoft Active Directory to RingCentral
It would be extremely helpful to have the ability to automatically sync user profile photos from Microsoft Active Directory (or Microsoft Entra ID / Azure AD) into RingCentral user profiles.
Currently, profile photos must be uploaded manually in RingCentral, which creates extra administrative work and leads to inconsistencies across platforms. Since many organizations already maintain up-to-date profile photos in Active Directory or Microsoft 365, syncing this data would ensure consistency and save time for IT administrators.
1 vote -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes -
"Sort by Last Name" for Company Directory
The RingCentral Company Directory (in both the Admin Portal and Desktop App) sorts contacts based on the First Name field. Even if contacts are uploaded with separate First and Last Name columns, the system combines them into a single display format: [First Name] [Last Name], which is then used for alphabetical sorting.
Customer Request
The customer would like contacts to be sorted by Last Name or to have an option to choose the preferred sorting method (First Name or Last Name).1 vote -
Turning Missed Calls Into Contacts Automatically
We would like our missed calls to create a record in contacts automatically.
5 votes -
External Shared Directory Template
when exporting a contacts on a user extension, the template of the exported CSV file should be the same with the template for external shared directory, because it is time consuming if you need to manually type the contacts instead of using the exported CSV file directly.
3 votes -
One Contact - Multiple Email Addresses
Having the ability to have multiple email addresses for one contact in Shared External Contact Directory
1 vote -
Allow Call Queues to recognize and use contacts from the External Shared Contact list.
Customer is requesting the ability to override inbound CNAM (Caller Name) and default Caller ID behavior for calls routed through a Call Queue.
Currently, Call Queues display the inbound CNAM or raw caller number, even when the number exists in the External Shared Contacts directory.
1 vote -
Customer wants to use 2 different Main Number
Customer wants to have an option to use 2 different company main number at the same time on their RingCentral account and have 2 separate auto receptionist in 1 account.
1 vote -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
7 votes -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
2 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
4 votes -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes
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