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  1. This is a common ask in the retail market like we faced during the DECATHLON project.
    This will allow for the end user to access a directory based on the following:
    -/ Global Directory (e.g. all stores) tier
    -/ Regional Directory (e.g. stores in 1 city) tier
    -/ Local Directory (e.g. specific store site) tier

    Every store is usually autonomous and needs access to his own directory and is not shared among other stores.
    In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
    Criteria would be coming from…

    11 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  2. Export Company Contacts from the Admin Portal to Excel.

    16 votes

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    4 comments  ·  Contacts  ·  Admin →
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  3. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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  4. Have an option for the Super Admin to export all user's contact lists in one go.

    5 votes

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  5. Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .

    5 votes

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  6. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    6 votes

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  7. The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.

    3 votes

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  8. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    4 votes

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  9. Filter calls contents, block inappropriate contents

    2 votes

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  10. Would like to transfer all contacts from ring central app onto personal phone and add a new contact either on RC or their personal phone it gets automatically added to one of the other.

    1 vote

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  11. In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts

    1 vote

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  12. to be able to export contacts list from the web UI of Polycom VVX series phones

    1 vote

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  13. Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers

    2 votes

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  14. creating or editing tab names under contacts

    3 votes

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  15. Hide the hidden Global Address List to connected to the RingCentral app

    3 votes

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  16. Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    4 votes

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    1 comment  ·  Contacts  ·  Admin →
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  17. I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!

    1 vote

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  18. Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.

    Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
    Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
    Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.

    2 votes

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  19. trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text

    3 votes

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  20. Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    3 votes

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