86 results found
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Better fax failure messages and admin tracking dashboard
Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…
17 votes -
Fax to Network Share Folder
For Customer who need the Fax to be saved directly to their network shared drive.
4 votes -
Open and save fax in one step.
The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. Too many steps.
4 votes -
RingCentral app should have an option to send fax to multiple contacts in a Group.
It is benificial if you are sending multiple faxes specially if you are sending the same information to all of your contacts
3 votes -
to be able to attach attachment thru google drive in the fax services
to be able to attach attachment thru google drive in the fax servicesWhen we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
5 votes -
Email Fax Confirmation to Contain Cover page
Would it be possible for email confirmation from RingCentral once fax is sent to display cover page preview? This will help users know exactly what was faxed with a quick glance.
6 votes -
Inbound Faxing with Announcement Enabled
When toggling the Play Announcement feature [ON] in Call Handling, faxes are missed due to call(s) not being sent to Voicemail. I would like to have a feature that allows Users to Play Announcement to missed calls and also allow faxes to be received on the extension. Use Case: User leaves office and wants to play announcement to Callers that they are away. Faxes are still desired, but missed if User is unaware of this feature limitation.
18 votes -
To have the option of putting the extension number of the recipient when sending a fax message externally
There are fax recipients that do not have direct numbers so it would be helpful if an option to put their extension number will be available when sending externally.
1 vote -
Add RC internet fax printer to unified app
Please add the internet fax printer driver to the unified app, this is currently part of the desktop phone app and we desperately need this to move forward with using the unified app. This has nothing to automatically printing faxes so please do no merge it with that idea. This is solely for printing a document INTO the RC unified app to be SENT as a fax.
8 votes -
Add "Deleted" item on RC App's Fax
If the user accidentally deleted the fax, there is no option in the app to retrieve or re-view it and will need to login to service web's messages and deleted items.
2 votes -
Add Page count on fax when generating a report from REPORT>CALL LOG
I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?
19 votes -
Checkbox beside Fax Messages (to check off when fax has been reviewed)
I get so many fax messages, and I can't always check them right away. Usually I'll save the fax message as a PDF if the relevant file folder (for client files -- I'm a lawyer). But I don't always have time. It would be great if there were a checkbox beside each fax message, so we could check it off once we've dealt with the fax message (saved the file to the relevant folder). (I don't want to delete them). And otherwise, as I'm going through the list, it's hard to keep track of which fax messages I've reviewed
3 votes -
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
2 votes -
Need setting to be able to change fax download folder location in desktop app
After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to local PC is not good.
4 votes -
Use Flashlight App to help remove shadows when taking photo of a document for RC Mobile App Fax
When creating and sending a fax from the RC mobile app, end users are seeing shadows on documents which diminish the quality of the image/document they intend to scan. The request is to use the device flashlight to help remove undesired shadows when taking a picture of a document when sending a fax from their mobile App.
1 vote -
To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax wil...
...l receive the transmission result and not the email address added to the transmission result messaging notifications.. Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a certain option who to received the fax transmission since not everyone knows the workaround and it will save time to other businesses calling support to configure and to find the workaround to address their needs.
3 votes -
Option to remove outgoing fax header stamp
I send forms using ring central fax and the stamp messes up the forms. It dont look professional.
4 votes -
SAVE FAXES
i need to see previously sent faxes after 30days. We should not have to pay extra just to see old faxes.
4 votes -
inlcude a way to save pre written fax templates
Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.
1 vote -
RC app fax default view and download location selection
Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
5 votes
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