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75 results found

  1. Utilize Line keys during Intercom

    Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
    What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.

    1 vote
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  2. Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices

    Request for Feature/Improvement:
    Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

    End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

    Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…

    1 vote
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  3. Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series

    I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide…

    1 vote
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  4. Stop Standard Users In Setting Their Phones To Silent Tone

    We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.

    5 votes
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  5. Show company directory on expansion module

    Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.

    1 vote
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  6. Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice

    Summary:
    Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.

    Detailed Description:
    - The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.  
    - Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
    - More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
    -…

    1 vote
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  7. Yealink auto update time settings

    From chat with customer service I was told: "I can confirm that this feature to have the Yealink devices automatically update the time settings is not currently available in our system. I recommend submitting it as a feature request during our chat."

    1 vote
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  8. Include Cisco ATA 191 for Multi-Devices

    They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes

    6 votes
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  9. Support for Poly Rove 20 assisted provisioning for Multi handsets

    We have ordered a Polycom Rove 20 with Ringcentral I was able to talk with Ringcentral support and we were informed that with Ringcentral assisted provisioning it can only support 1 handset if you need to add multiple handset you will have to set it up in the phone GUI and manually add the SIP credentials for each of the additional phone, it will be helpful if there is a way for us to include this on the assisted provisioning and have Ringcentral features available on the additional handsets.

    1 vote
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  10. Call waiting for grandstream

    Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned

    2 votes
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  11. Ringcentral system to access the customer deskphones interface remotely

    2 votes
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  12. Call queue voicemail should be received by all the user extensions device/physical phone

    When someone is leaving a voicemail to the call queue they wanted that the voicemail should be receive by other extension device as well not a notification with attachment and not using the shared voicemail since the users will also getting the Voicemail of the primary extension and they should be notify when the voicemail is coming from the Call queue on each devices user extension profile.

    1 vote
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  13. Cisco 98xx

    It would be beneficial if the new Cisco 98xx series supported automatic configuration, especially for BYOD (Bring Your Own Device) environments

    1 vote
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  14. Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

    Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

    Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle

    Current behavior : off hook times out after a few seconds it being idle

    Brand : BT Business

    4 votes
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  15. DND show on reports

    when physical phone is set to DND it should reflect that the ext is not available on live reports

    1 vote
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  16. Standardise all login details for the handsets

    Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please

    1 vote
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  17. ringdown feature for yealink

    ringdown feature for yealink

    2 votes
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  18. plantronics

    Plantronics 8040 and 8240 should be supported

    2 votes
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  19. Poly Trio 8300 to auto provision using WIFI

    customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.

    Does not work if their setup does not ethernet set up

    1 vote
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  20. Audit Trail

    Audit Trail for Yealink Desk Phones

    To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.

    1 vote
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