154 results found
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PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
Push to Talk (PTT) support on desk phones, specifically the Poly Edge E550
Push to Talk (PTT) is currently only available on mobile devices. Requesting PTT support on desk phones, specifically the Poly Edge E550, to allow users to communicate with other extensions using the PTT feature.
1 vote -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
There should be the ability set the firmware update schedule for all phone so it does not interrupt business operations.
There should be the ability set the firmware update schedule for all phone so it does not update . I have had phones reboot often in the middle of my work day for all my phones to do updates
3 votes -
Silence calls
In the iPhone app, incoming calls cannot be silenced. They keep ringing until answered or transferred to voicemail. I need to be able to silence the calls when in a meeting or working on another task.
2 votes -
WPA3 Support
Ability for RC to support WPA3 on software & hardware.
1 vote -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
2 votes -
Allow to connect Intercom devices to ATA
Option to connect an Intercom device using an ATA Device connected to an extension.
1 vote -
Duplicate Presence Button
To allow Presence to be duplicate to other extension's device.
5 votes -
I want to do an internal warm transfer a to a deskphone that is on DND
We would like the ability to perform a warm transfer to a user even when they have Do Not Disturb (DND) enabled.
The reason for this request is that some staff members have schedules or availability that are not known to the rest of the office. Before transferring a caller, our team would like to speak with the intended recipient first to confirm they are available to take the call. If they are available, we can then complete the transfer. If they are unavailable, we can return to the caller and handle the call appropriately instead of transferring them to…
1 vote -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
Include Shokz C120 as one of the supported headset
The Shokz C120 is a good headset that is very reliable for RingCentral. It should be included under the list os supported headsets of RingCentral.
1 vote -
Bring "Voicemail Screening / Live Pick-up" to Physical Desk Phones
Please add support for Answering Machine Emulation (Live Voicemail Screening) directly on physical desk phones. While the RingCentral desktop app allows users to listen to a live voicemail and "Pick Up" mid-message, this functionality is completely missing from hardware desk phones. Our users want the traditional ability to hear a caller leaving a voicemail over the desk phone's speaker in real-time and simply pick up the handset to interrupt the voicemail and answer the call. Bridging this gap between the cloud app and physical hardware would drastically improve daily call handling for busy offices.
1 vote -
Delegates Audio Alert
RingCentral only allows a delegate's phone to physically ring (audio alert) for a maximum of two (2) delegators, for the other 2 delegator, she can only use a visual alert(blinking lights/pop-ups on her phone). It's very important to have an audio alert for all the delegators.
1 vote -
"Auto Answer" Toggle for Desk Phones via Admin Portal
Enforces Uniform Operational Compliance: Currently, turning off "Auto Answer" in the Admin Portal only dictates softphone app behavior, allowing physical desk phones (like Yealink, Poly, or Cisco) to bypass the policy via local menus. This feature allows administrators to maintain a strict, uniform call-handling standard across an entire organization.
Reduces Security and Privacy Risks: In sensitive or remote environments, an unmonitored desk phone left with local "Auto Answer" enabled can open live audio lines without a user's explicit consent. Centralizing this block ensures strict privacy controls.
Eliminates Admin Friction and Blind Spots: Administrators currently assume global toggles apply universally. Forcing…
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
4 votes -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
The customer is requesting a way to manually toggle the 'After Hours' voicemail for a call queue extension directly from their desk phone hardware.
1 vote -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote
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