238 results found
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configure 2 users on a single phone
cx would like to have a feature where a phone can be used by 2 users at the same time
3 votes -
Have 4 slots in presence for user extension
I wanna be able to have 4 lines on my desk phone so I can take up to 4 calls
1 vote -
Internal and intercom calls only and no calls outside the account users.
We are a school district, we have dial in intercom system at each school. Currenly anyone can access them from any all areas. We need this to be changed so that only our internal extensions can access the intercoms and we don't want the Mitel phones to recieve calls from outside the account. This was working with Mitel before we migrate to RingCentral
1 vote -
Poly E550 Expansion Module Limitiations
I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although the module can include many more lines, up to like 100 or something much more. It is connecting just find with my E550 but because it's not on Ring Central as an expansion module option, it's not allowing me to use the full potential of the expansion module. Basically, the system is thinking I don't have it…
1 vote -
Mitel 480G - Allow to End Call with Speakerphone button
I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
3 votes -
Introducing a DECT Multicell solution to RingCentral like Snom M900
More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our customers are thrilled with it. The M900 has an integrated DECT manager, offers DECT and LAN synchronization. The integrated DECT manager manages all base stations in one installation and ensures constant availability and seamless handover. This means that calls are seamlessly transferred between the individual base stations - even across floors or buildings. The integrated TLS encryption sets absolute standards in terms…
13 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
20 votes -
BLA for all Shared Line compatible device
Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301,
VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better if we can also cater all compatible shared line device to have the BLA function. Call can be put on / taken off hold on any phone.2 votes -
Don't update phone hardware during active calls or during set business hours
We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
2 votes -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Bulk update for back image
A feature for updating back ground image of provisioned desk phones in bulk
1 vote -
Add Call Parking feature on 3rd party assited provisioned phones
We need this feature badly. We are deoplying hundreds of new extentions and need this feature for business work flow requirements. Without this it is stopping us from using RingCentral and and force us to consider alternative providers.
1 vote -
Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
16 votes -
Poly Savi 8200 on RC Phone and RC App compatibility
RC App and RC Phone App on desktop is not compatible for the Poly Savi 8200 headphone, we are hoping to add this in the future as additional headphones to work on RingCentral desktop applications.
2 votes -
Have a ringing feature for overflow calls
Wish to have the member of a call queue that is also part of the overflow call queue rang even if they have active call queue calls and not just a flashing light
1 vote -
any screen user leaves unattended defaults to home J100's
automated home screen reverts back to default if user forgets to return when answering call, or other. Timer has a default and custom settings.
1 vote -
Add Group Paging Names to Screen
I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units
1 vote -
Autoprovision Yealink T58W phone & expansion module
Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.
3 votes -
Adding Paging to HUD-Deskphone
Adding Paging to HUD-Deskphone
1 vote -
Presence on deskphones should only show user on first 2 lines, not every line
Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users name.This is apparantly from the receiving account being on a newer version (v22) than the originating account (v21). This should be changed back to the user only showing on the first two lines.
28 votes
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