Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
16
votes
Phil
shared this idea
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Legacy systems have the ability to toggle the system from open to closed, think weather or power event. COVID outbreak sends employees home toggle to After hours
