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238 results found

  1. Corporate Directory for supported Poly Edge phones

    Corporate Directory is not working on Poly Edge E550 IP Phone

    1 vote
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  2. Support for Mitel Key Template Layouts

    Mitel 6930 IP - We received several 6930 when migrating from Mitel that we were told were 100% compatible with all Ring Central Features. We provisioned them using the MAC Address originally and had Key Template Layouts setup for these phones. As of today they no longer support Key Template Layouts and I was told they are not fully supported right now but will be. I say as of today as this is when users first brought it to my attention. Several phones still had the old settings this morning as well and were working (they grab the new settings…

    3 votes
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  3. Caller ID should match physical devices and apps

    When calls are transferred, only the caller ID of the transferring party shows in the recent call list of the physical device of a user (Polycom vvx250) in this case. The computer and mobile apps show the calling party outside the organization. The physical device does show the caller ID (on first transfer only) during the active call. However, after call disconnect, the recent call log does not match the apps. It only shows the caller ID of the extension/user who transferred the external caller to the called user.

    5 votes
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  4. After Hours Recorded Message

    We would like to play a recorded message for our after hours.We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with.Can this feature be added.

    1 vote
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  5. Change default forwarding method to optional on Yealink phones

    Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskeydealtype=4to the RingCentral Yealink provisioning server, phones will have an additional popup after trying to transfer a call asking if it will be direct or consult.

    1 vote
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  6. Ring Hardphone only option for Call Queue

    Customer would like a toggle in the call queue that would only ring the agent's desk phone and not their apps for all calls to that queue.

    2 votes
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  7. Approaching Intel Corporation as a customer for RingCentral products/solutions/services

    Lets see if Intel Corporation and its subcompanies would be interested in any of RingCentrals products/solutions/services Would the RingCentral management reseller sales team be interested in supporting me as a reseller partner sales engineer too approach Intel Corporation as a RingCentral customer?

    1 vote
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  8. Desk Phone Softkey Assignments

    It would be nice to be able to program a desk phones softkey features on an individual and group level. Or the ability to access a provisioning server to setup the configurations.

    2 votes
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  9. headset not working " DISCOVER HEADSET DISCOVER D711U

    NOT BEING ABLE TO COMMUNICATE WITH OTHER CALLS, FOR EXAMPLE WHEN I CALL SOME ONE.THEY CANNOT HEAR ME

    4 votes
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  10. Support for hotdesking on Mitel IP Phones

    Right now, per https://support.ringcentral.com/article/Which-phones-support-Hot-Desking.html , Mitel phones are not supported as hotdesk / common area phones. Please add support.

    3 votes
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  11. Numerical tally of voicemails on Poly phones

    Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, which helps them plan their morning schedule. This is a very useful feature that they came to depend on with our old carrier. They would like to get this feature back.

    2 votes
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  12. Company Directory accessible on physical phones

    This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone. In order to have a "company" list, we currently have to utilize the personal address book and manually enter each entry into each phone. If anything changes(additions, changes, deletions), we have to manually change it in each phone. This can be very time-consuming to manage but at present is the only way to get a company directory…

    20 votes
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  13. Add Anker device support to headset controls

    I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.

    6 votes
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  14. Desk phone caller ID

    It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.

    13 votes
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  15. Use RingOut without touching your desk phone

    We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.

    20 votes
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  16. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…

    6 votes
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  17. "End Call" Placement on Yealink T46S

    It would be more convenient and helpful for all users if when we answer the a call, the "end call" button is placed on the first screen, not on the second screen. When we are super bush and continually on the phone, it would save a lot of time in the long run if it were on the first screen.

    3 votes
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  18. Custom Key Combination to turn off or on call forwarding on Polycom Deskphone

    Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone

    1 vote
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  19. Allow swapping manually provisioned devices via admin portal

    Having phones registrated using the SIP settings should allow manually provisioned devices to be swapped on the admin portal

    1 vote
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  20. Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

    Hi,This request is being logged in relation to Case #15473439.We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics.We have been advised that this is because VoCoVo is not officially supported by RingCentral.Please can you support this and specifically address the issue above?

    8 votes
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