88 results found

1. Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones

   Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.

   Description:
   We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model. This creates confusion, increases costs, and requires unnecessary troubleshooting for IT teams and end users.

   Impact and Benefits:

   Improved User Experience: Allowing direct one-touch answering without accessories would simplify the workflow for users who rely on the CS540 headset, making it faster and easier to manage calls.

   Reduced Costs and Complexity: Eliminates the need for purchasing and configuring additional hardware like lifters or EHS cables.

   Consistency Across Devices: Ensures that users have the same functionality regardless of the Poly desk phone model in use.

   Enhanced Productivity: Users can answer and end calls directly from their headset, minimizing interruptions and improving efficiency in fast-paced work environments.

   Support for a Widely Used Headset: The Plantronics CS540 remains one of the most popular headsets in offices, and improved compatibility would meet the needs of many current RingCentral customers.

   Why This Matters:
   Many organizations deploying RingCentral with Poly desk phones depend on wireless headsets like the CS540 for daily operations. Lack of seamless integration can lead to frustration, support tickets, and delayed adoption of RingCentral services. Adding this feature would resolve a longstanding pain point and deliver significant value to customers.

   Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.

   Description:
   We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.… more

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2. usb-c adapter Jabra Link 390 compatibility issue

   The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

   7 votes

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3. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

   🔧 Feature Title:
   Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

   📋 Current Behavior:
   Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

   ⚠️ Issue Description:
   Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

   🎯 Requested Behavior:
   Provide a way for system administrators to remotely view and manage any call forwarding configurations made directly on supported desk phones, either via the RingCentral Admin Portal or through API integration with device management.

   👥 Customer Use Case:
   An end user had unintentionally enabled call forwarding to their mobile number on their Poly Edge E320. The administrator could not detect this through the Admin Portal and had to rely on manual device inspection by the user. If administrators had visibility of this setting, it would streamline support and reduce issue resolution times.

   🔐 Security/Permissions Impact:
   Access to device-level call forwarding visibility should be restricted to Admin roles to maintain privacy and control.

   📎 Related Case:
   Case #28163802

   🕒 Priority:
   Medium – Impacts admin efficiency and user support experience.

   🔧 Feature Title:
   Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

   📋 Current Behavior:
   Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

   ⚠️ Issue Description:
   Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

   🎯… more

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4. Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550

   Product(s):

   Poly Edge E100

   Poly Edge E550

   Feature Requested:
   Support for "Call Answered Elsewhere" notification/handling

   Description:
   We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

   Current Behavior:
   When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.

   Proposed Enhancement:
   When a call is answered on another endpoint registered to the same SIP account or call group, the E100/E550 phone should:

   Not log the call as missed on the desk phone

   Optionally display a brief message such as "Call answered elsewhere"

   Business Justification:

   Prevents inaccurate missed call logs

   Enhances the user experience

   Reduces unnecessary user actions, such as checking for voicemails or returning calls that were already handled

   Product(s):

   Poly Edge E100

   Poly Edge E550

   Feature Requested:
   Support for "Call Answered Elsewhere" notification/handling

   Description:
   We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

   Current Behavior:
   When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on… more

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5. Support for SNOM PA1+ as a Provisionable Device

   Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.

   2 votes

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6. Include Earbay Headsets to the list of recommended headsets

   Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.

   2 votes

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7. Support Customizing soft keys on Cisco Phones

   Support customizing soft keys using a key template for Cisco 8861.

   3 votes

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8. Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot

   Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.

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9. Persistent Call Notifications in Sleep/Low-Power Modes

   Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

   Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and missed business opportunities.

   Proposed Solution/Feature:
   Implement a mechanism within the RingCentral desktop application that allows it to maintain a minimal level of network connectivity and process activity, specifically for the purpose of receiving and signaling incoming call notifications, even when the host computer is in a sleep or low-power state.
   Technical Considerations (Optional, but helpful for developers):
   This could potentially be achieved through:
   "Wake-on-LAN" (WoL) Triggering (if applicable/feasible): While not directly part of the app, explore if the app could leverage or integrate with WoL capabilities to briefly wake the computer or specific network components upon an incoming call.
   Low-Power/Push Notification Service Integration: For operating systems that support it (e.g., modern Windows Standby, macOS Power Nap), integrate with native low-power push notification services. This would allow the RingCentral backend to push a notification that can trigger a minimal wake-up to play an alert without fully resuming the entire system.
   "Always-On" Mode (with User Consent): Introduce an optional setting in the app preferences, clearly labeled, that allows the user to enable a "Persistent Notification Mode." When enabled, the app would request the operating system to maintain a minimal network connection and allow the app to play a specific alert for incoming calls, even when the screen is off or the computer is in a light sleep state. This mode should be designed to be power-efficient.
   Clear User Communication: If such a feature is implemented, provide clear guidance to users on the power consumption implications and how to configure it.
   User Benefits:
   Reduced Missed Calls: Users will be more likely to receive all incoming calls, even when their computer is idle or in sleep mode.
   Improved Reliability: Enhances the reliability of the RingCentral desktop app as a primary communication tool.
   Enhanced Productivity: Prevents workflow disruptions caused by missed calls and the need to constantly monitor computer activity.
   Flexibility: Allows users greater flexibility in managing their computer's power settings without sacrificing call availability.

   This feature request addresses a common pain point for users who rely on their desktop applications for real-time communication. While it's typically a power management issue on the user's end, RingCentral could potentially offer a more integrated solution to mitigate this.
   Here's why this feature request is valuable:
   Improved User Experience: Missing calls due to a sleeping computer is highly frustrating and unprofessional. This feature would significantly enhance the reliability and usability of the desktop app.
   Competitive Advantage: If RingCentral can offer this functionality while competitors cannot (or do so less effectively), it provides a distinct advantage.
   Increased Engagement: Users will be more likely to keep the desktop app open and rely on it if they know they won't miss calls.
   Reduced Support Inquiries: A common reason for support tickets is "my RingCentral isn't ringing." This feature could reduce such inquiries.

   Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

   Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and… more

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10. deskphone will be able to setup without digital lines.

    The client is thinking when the deskphone will be able to setup without digital lines.

    2 votes

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11. Poly Edge E450 update to Firmware version 8.3

    Poly Edge E450 update to Firmware version 8.3

    2 votes

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12. The serial number of a third-party device should be visible when using Manual provisioning.

    The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.

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13. BT Feature Request: BT Poly Edge E450 Firmware Update

    DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.

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14. Feature Request : Oyster Terminal Machine Through ATA

    Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use

    Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device

    Brand : BT Business

    1 vote

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15. Shorten DTMF on Mitel device

    Mitel 6930W cannot keep up with user's input speed when dialing phone numbers. The user's input rate is faster than the duration of the audio being played when entering phone numbers. This is causing audible delay with the dial tones.

    If you could shorten the audio associate to each digit, I think that could improve the audio delay when dialing phone numbers for users who are quick on the dial pad.

    1 vote

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16. Physical Hardware Panic Button

    Physical Hardware Panic Button

    We would like to have a hardware button that serves as a "Panic Button"
    The goal is to have something to press in discreet in case of an emergency.
    This button will then dial a direct call to a programmed number that will trigger at alert/alarm.

    2 votes

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17. Support for Mitel Mitel 6800 series phones

    REV values for Mitel 6800 series phones as outlined in https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=RingEX&language=en_US

    6869: Revision 84 or later have unique MAC certificates

    Requesting to add support on previous models that has revisions below 84

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18. Bluetooth Headset for W7*P cordless Yealink Phones

    Details : Have the Option to Connect Bluetooth Headsets for Yealink W7*P series cordless phones

    Current behavior : No option connect or pair a Bluetooth Headset to the cordless Yealink Phone series

    Expected Behavior: To have option to connect the Bluetooth Headset

    1 vote

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19. Call waiting

    Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes

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20. Ability to answer multiple calls on mitel desk phone at a time

    Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.

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