688 results found
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Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Increase Presence Monitoring Limit for Poly Edge E Series with Expansion Modules
Requesting an increase to the functional Presence monitoring limit for Poly Edge E Series devices (specifically the E550) when equipped with expansion modules. Currently, the RingCentral service typically limits presence monitoring to 70 colleagues. However, the Poly Edge E550 hardware physically supports significantly more:
There is a mismatch between hardware capability and service/template logic. Diagnostic logs for firmware 8.2.3.0844 reveal that the device configuration template generates "Invalid index" errors for efk.efklist entries starting at index 51. This prevents customers with high-capacity sidecars from monitoring their full required list of users (e.g., 138 users), rendering the physical expansion buttons unusable for…
3 votes -
Call Display visible when calls are transferred from Reception
Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.
26 votes -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Voicemail envelope playback; Incude the caller phone number
Voicemail envelope playback; Include the caller phone number
Currently happening:
VM playback states the date and time of the call, but not the caller's phone number.Sample VM call via email:
Dear Reception main,
You have a new voice message:
From: RINGCENTRAL (650) 918-5352
Received: Wednesday, July 22, 2026 at 9:57 PM
Length: 00:07
To: (778) 654-7732 * 102 Reception mainVoicemail Preview:
"Hi, this is Ritsi from RingCentral doing a test call on your voicemail. Thank you."***On deskphone playback, it only plays the date and time July 22, 2026 at 9:57 PM, from "RingCentral" instead of the (650)…
1 vote -
Explicit Audio Prompt Differentiation for Call Queue / Shared Voicemails via Desk Phone
Current Behavior
When users access their voicemail box directly from a desk phone (*86 or the envelope button):The system only distinguishes between personal voicemails and Call Queue voicemails if both exist simultaneously (e.g., "You have 2 new messages for your direct extension and 4 new messages for Operator Hunt").
If there are only Call Queue voicemails (and 0 direct extension voicemails), the system IVR fails to explicitly state that the voicemails belong to the Call Queue/Operator Hunt extension, leaving users uncertain about the source/intended recipient of the messages.
Requested Enhancement (Desired Behavior)
Whenever a user checks voicemail from a…1 vote -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
4 votes -
Voicemail Disconnect Message
We found out that voicemails have a standard cap of 5 minutes and the system stops the caller from leaving a longer message. We are comfortable with this, however, we were told by RingCentral Support that the caller doesn't hear anything and the call stays connected, there is just no more recording. We were told, "When a caller hits our standard 5-minute voicemail cap, the system silently stops recording the audio to the server. It does not play an automated warning or forcibly drop the call at that exact second." It really should play an announcement or disconnect message.
1 vote -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
8 votes -
VTECH Phones can provisioned RingCentral
Hope there is a possibility to connect VTECH phones via manual Provisioning in RingCentral.
1 vote -
Show Dialed Number instead of Caller ID on VM Notification.
This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.
5 votes -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
5 votes -
Notes/comments section
In the voicemail list, it would be extremely efficient to be able to add a note or comment next to that call so that users who share voicemails can easily communicate with each other and know the status of that caller.
1 vote -
Poly conference call
Polycom phones should allow more than 3 parties on a conference call.
4 votes -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes -
Multiple Incoming Calls Cover the Accessibility of the keypad to transfer the current call
Our call center department has difficulty finalizing a transfer because they have multiple calls coming in. When that happens, the keypad switches to the new incoming call and interrupts the active process of being in the mist of transferring a call and makes us switch back to the active call and then continue with our interrupted transfer. Do you all have a fix for this?
1 vote
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