431 results found
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outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
4 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes -
Text and phone outbound number to match inbound call number automatically
I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result
2 votes -
Enable T9 Search on Cisco CP-8851 and Polycom VVX-450
Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.
2 votes -
Polycom VVX Presence
Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".
1 vote -
Allow me to issue a passcode to callers I want to reach me
I have to post my number and I’m often overwhelmed by calls. I have to be able to answer it at times to verify my identity. So something like a secret extension would be great.
1 vote -
RE: Google Voice Numbers
RE: Google Voice Numbers
When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
I am available for any necessary testing.…1 vote -
Call on mobile phone say they are from RingCentral
Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.
1 vote -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
14 votes -
We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.
We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account…
1 vote -
Incoming calls should play a ringtone when the Poly desk phone is on an active call
Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.
2 votes -
Brings Caller name along with Caller ID when call client
Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side
1 vote -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
14 votes -
Full Call Transcripts (Part 2)
Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.
1 vote -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
1 vote -
Deskphone pairing with Cordless phone (e.g. Yealink W76P)
I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .
1 vote -
Allow Outbound Capability for Philippine Numbers
We are requesting to enable outbound capabilities for Philippine numbers.
1 vote -
Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App
When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.
The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.
It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.
2 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
6 votes -
Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desiredCustomer's request:
She would like the second handset to remain silent (i.e., not ring)…1 vote
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