566 results found
-
Deskphone pairing with Cordless phone (e.g. Yealink W76P)
I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .
4 votes -
block a CID/area code globally
ability to add a Caller ID (CID) or area code to the Blocked Numbers/Area Codes option under each agent in RingCentral, so that the specified number or area code is blocked for the entire company, not just individual users.
1 vote -
Restrict Outbound Dialing Options for Users
Allow Admins to setup Outbound Dialing restrictions for users to limit to specific Area Codes or Phone numbers. The current ability to only have standard or international will not fit what is needed to be able to restrict users of the phone system for local calling within a specific area code or codes dependent on user.
1 vote -
auto-receptionist split Faxing and SMS destinations
Currently under Auto-Receptionist Settings - Fax and SMS are the same destination. Split the functions so that SMS and Faxing can be different destinations.
1 vote -
Forward calls of cancelled accounts
There should be a prompt to notify callers that account is cancelled, and calls should be forwarded to another number.
1 vote -
Click to call in Microsoft Edge
Click to call in Microsoft edge.
This can easily be done in Google chrome by the use of the Ring Central Google Chrome extension and the ring central desktop app.
At the moment this logic has yet to be applied to Microsoft edge. In edge they have the extension but it doesn’t allow you to access it after downloading the extension.
2 votes -
Enhanced Security for Active Calls
Implement measures to prevent unauthorized parties from joining or eavesdropping on active calls, such as end-to-end encryption, secure call authentication, or real-time alerts for unusual activities.
2 votes -
Longer ring time for deskphone/softphone
Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).
This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!
25 votes -
Status changes to DnD during calls
Make an option so whenever we pick up a call, DnD is temporarily turned on during the portion of the call, and once you're off the phone, you go back to available.
1 vote -
Set up a limit for outbound calls
A feature for outbound calling that will allow admins or users set up a limit or duration for outbound calls which will disconnect calls once the duration is reached. Example is if an extension has a 5 minute outbound call duration limit, after 5 minutes the call will end.
1 vote -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)2 votes -
Option to disable ringback/transfer behavior for picked up monitored lines
Currently, when a user (Ext A) retrieves a call that was placed on hold by a monitored colleague (Ext B) using the "Enable me to pick up a monitored line on hold" feature, the system logic treats this as a full call takeover/transfer. If Ext A subsequently places that same call back on hold, the system triggers an automatic "Return to Sender" ringback to the original user (Ext B), appearing as an active Transfer in the call logs.
If Ext A picks up Ext B's call and puts it back on hold, the call should revert to a "Neutral Hold"…
1 vote -
Click to dial on deskphone
This feature has been used for several years and very helpful in contacting prospects quickly without the need to physically dial the phone. It is essential in our business and would be helpful if I can have this feature back again .
1 vote -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
1 vote -
Prevent call queue calls to be affected when setting up call forwarding on deskphones
When a user setup a call forwarding on a deskphone, a call queue routing is affected if the user is a member of the call queue. There should be a way to prevent this or disable deskphone call forwarding.
2 votes -
Increase conference call limit to more than 4 participants in desk phone
Increase conference call limit to more than 4 participants in desk phone
7 votes -
Limited Extensions in Park Groups
Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.
11 votes -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.3 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
2 votes -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
11 votes
- Don't see your idea?