Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens now) and set how many seconds a call needs to be connected before an alert trigger is sent due to a missed call.
A working example is our office introductory message is 21 seconds long we would only want to be notified of missed calls past the 21-second mark.
Sarah
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