558 results found
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Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
1 vote -
Adaptive Multi-Language Transcription
We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:
- Detect and identify multiple languages within a single conversation or recording
- Seamlessly switch between languages during transcription
- Provide accurate transcripts for multilingual content
- Support a wide range of languages and dialects
- Offer real-time language adaptation for live transcription
This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.
13 votes -
Option to remove profile picture on RingCentral Application
I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.
It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.
2 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
6 votes -
1 to 2 Seconds Audio Delay
Wants to have option to improve the audio delay or remove the audio delay while on a call.
1 vote -
Hearing aid pairing between Ring Central App and Apple
Customer has an issue with Hearing aid pairing . He uses IPhone 12
1 vote -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
5 votes -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
2 votes -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes -
Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
5 votes -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
1 vote -
parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
2 votes -
IB calls to Mobile App need to show the calling number, not just the location they're calling from
We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.
2 votes -
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
1 vote -
Option for Super Admins to configure the Auto-Receptionist in the RingCentral app.
It will be beneficial to have the option of configuring the Auto-receptionist setup like changing where the call will be routed to in the RingCentral app and not just the admin portal for the Super Admins of the account.
1 vote -
Add option to automatically change user presence status when signed in or signed out in RingCentral app
This will be helpful: Add option to automatically change user presence status when signed in or signed out in RingCentral app
1 vote -
Trigger by minutes of wait/hold in RingCentral SMS Automator
When on hold for a minute customer would like to automate SMS to send the caller SMS providing options depends on their company preference (Trigger is not available on RingCentral Automator)
1 vote -
Silent Incoming Call Notification
The Mobile App should provide an option for Silent Incoming Call Notifications, where the incoming call pop-up is displayed without playing a ringtone.
Alternatively, the app could allow users to upload custom MP3 files as ringtones, enabling the use of a silent audio file to achieve the same behavior. This would give users flexibility to configure their preferred notification style.
1 vote -
Change the name for the numbers in the RC app when choosing the outbound caller ID
We are using the RC app for some time now, every time we try to call outbound and choose what caller ID to use it only shows the number as Direct number, primary number, we would like to be able to set a name for the number so we can easily remember which location the number is assigned to.
1 vote -
Internal vs External Calls AI Notes
More customisation on when AI Notes are turned on automatically (i.e Internal calls are automatically recorded with no announcement, Internal calls don't send a summary but external calls do, etc.)
2 votes
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