parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
Andrea
shared this idea
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Morris
commented
This and a few other shortcomings with the Messaging feature in RC are the main reason we are still using our old messaging system. The other MAJOR issue with RC messaging is that non-members cannot message a group. The literature leads you to believe that this will be possible with a Public group (as opposed to a Private group) so we weren't worried until we actually tried to implement. Our experience has been, that even with a Public group, people can't even see it unless they are a member. Our IM system is crucial for our Reception and Intake teams' workflow and both of those teams need to be able to message other groups, that they are not members of. It's a problem.