2029 results found
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To add more Desk Phone Compatible Devices for Deskphone Pairing
This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.
4 votes -
Keep SMS history indefinitely
We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation everytime we reach out to our customers because we do not know what was said during our previous converstion with them. It is VERY helpful to be able to see ALL of the communciation that we have had with that specific customer in the past! Please fix this.
5 votes -
RingCentral App Compatibility with Azure Virtual Desktop
As more companies move to VDI for simplicity, standardization, and security, it would be nice if RingCentral worked across all of them. I've heard there is already SOME support for Citrix and/or AWS, but AVD is rapidly gaining adoption, particularly in the financial sphere. We have tested both the desktop app and the Teams integration, and it seems like they're really close to actually working in the virtual environment. Would be happy to help test and provide feedback if you'd like to develop further for VDI.
13 votes -
Auto retry failed faxes when getting a busy signal
. This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.
2 votes -
@mention to include just the first name in Glip
Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.
7 votes -
Increase/decrease padding as you zoom in/out
I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.
6 votes -
RingCentral App HUD Call Queue Transfer Button
RingCentral App HUD Call Queue Transfer Button for convenience
5 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
6 votes -
Don't notify/save blank voicemails
I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
2 votes -
Location calling from needs to be prominate in Apps
Whichever app is used, IOS / Android or a PC, the location that calls are being from should be prominently displayed. Not popped up somewhere, but displayed in the app. Not doing so users could forget to update and calls to 911 showing up at the wrong location. Important when seconds can count... Sure, they read that pop up or email warning them about it... But if the app indicates the location name, it will help minimize this potential risk to an organization.
2 votes -
Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin
SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their credentials off of AD, but the teams plugin does not allow this
3 votes -
Incoming fax blocked as robocalls
I hope whitelisting will work with those incoming faxes blocked as robocalls. A work around that we can do on our end to help our customers.
2 votes -
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App. This 159 number is critical to the business as 159 is a short-code phone service that connects people safely to their bank's fraud prevention service.
4 votes -
Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
31 votes -
Transfer to External Number
Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.
5 votes -
RingCentral App Update Roll Out Options
To have the options to apply these configurations:1) prevent the application from prompting unprivileged users to initiate and update that they cannot apply.2) trigger the application of an update in a non-interactive manner from a privileged account such as a script run by a mobile device Management platform.
2 votes -
I am looking for a transcript of the messages within the internal direct messaging application
Wanted to access messaging transcript of a different user extension using RingCentral Application
5 votes -
Add support for Yealink T54W with Deskphone Pairing
Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see full support for this once Deskphone Pairing is fully released.
5 votes -
Add the "ALL" Catergory in the Contacts for Mobile app
Add the "ALL" Catergory in the Contacts for Mobile app
3 votes -
Allow Admin to Disable Banners on RingCentral App
There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being directed to the RingCentral Phone app. Please review your settings if you want to see incoming calls in this app." cannot be removed permanently which some users find annoying. There should be an option to remove these banners permanently that can be a setting on the app or an admin setting.
2 votes
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