2025 results found
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App for smart watches
Like many in the business world, my business partners and I all have iPhones and Apple Watches. It would be very beneficial if Ring Mobil had an Apple Watch app. Currently I do not get any notifications from Ring Central on my watch. This is particularly an issue if my phone is set to silent. I would like to know of important incoming business calls even if I have set my physical phone to silient. My watch can also receive calls. When I am running or at the gym, not having an app makes me have to carry my phone…
13 votes -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
5 votes -
Remove the primary number on SMS for the super admin account and use company number only
For ease of use at my 2 front desk computers and for our members to not receive texts from several numbers, we prefer to keep all texting under the company number
2 votes -
Desktop App Specific Permissions
I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.
19 votes -
Ring Central Call Quota Count
A user of ours asked if there is a way to turn off the part in Ring Central Max that shows users how many calls they have taken from queue, due to said users not taking calls after they hit their monthly quota. Would like a way to either block users from seeing this or turning it off altogether.
2 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
34 votes -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
3 votes -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
3 votes -
Allow for outbound faxes being able to be sorted
Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.
2 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
RC app call queue member status
Please add a feature on RC app to check the status of the users added on a call queue
5 votes -
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
2 votes -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
4 votes -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
3 votes -
SMS archiving
Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.
3 votes
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