2026 results found
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Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
3 votes -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
3 votes -
Allow for outbound faxes being able to be sorted
Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.
2 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Ability to set fax recipient like in a custom rule
Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.
6 votes -
RC app call queue member status
Please add a feature on RC app to check the status of the users added on a call queue
5 votes -
Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
33 votes -
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
2 votes -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
4 votes -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
3 votes -
SMS archiving
Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.
3 votes -
Add visibility and management of globally parked calls
All globally parked calls should be able to be seen and managed from a single area of RingCentral. Our previous system allowed us to do this and it would show all calls with the park location and caller ID, plus any custom notes added by the user.
3 votes -
Fix Left click hold + Scrolling when copying SMS thread contents
All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going back and making sure all is selected, it missed the rest and only got visible thread.
4 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing
This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.
4 votes -
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
3 votes
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