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340 results found

  1. Ringtone and notification source on RingCentral for Salesforce

    In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

    Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Make the Auto-update on MSI be available on Citrix

    Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.

    https://support.ringcentral.com/article-v2/Using-the-auto-update-MSI-feature-for-the-RingCentral-desktop-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin

    Does the auto-update MSI work with the VDI environment?

    No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Shared Calendar - Call Queue

    The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t

    Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Sent out a poll to customers using the SMS Mass messaging in RingCentral App

    I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Company directory for Receptionist which displays current activity for an extension

    How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Back up and Restore BT Cloud Work/Phone

    Ability to back up and restore BT Cloud Work chat/text messaging and other data

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. disabling the merge call option on their application.

    • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. 2nd incoming call from Mobile app

    Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Assign Task to someone with no active extension

    Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Option to enable or disable two factor authentication for desktop app and mobile app

    To have the option to enable or disable two factor authentication for desktop app and mobile app

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Enhance Call Waiting for Mobile App

    The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Ability to Report/Block Guests/Domains with no RC Account

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Ability to have an option to "copy link" of Call Recordings on the RingCentral Desktop App.

    The way that link can be copied on the web app via URL portion, there should also be an additional copy recording link on the RC Desktop app, making it shareable across the account users with permission to access it.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Show company name when calling

    Show the company name when calling. Usually, the contact name and number only show when calling.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Ability to block group texts

    The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting

    Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Add bio on RingCentral App

    Ability to add bio (short description of a user) via the RingCentral App

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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