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354 results found

  1. Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.

    1 vote
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  2. Disable the emergency response location banner update and only advise once.

    1 vote
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  3. Don't show other call notification on external phone while using RingCentral Application

    1 vote
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  4. client want to get a call divert button available just simply pressing a button on their phone
    currently calls from main number goes to call queue

    if this button is enable calls from main number goes their 3rd party answering service.

    On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central

    2 votes
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  5. For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.

    2 votes
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  6. have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab

    1 vote
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  7. In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser

    1 vote
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  8. Delete status message option
    If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message

    1 vote
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  9. 1 vote
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  10. To use multiple devices for Two F.A on the same user extension.

    2 votes
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  11. A feature in which the pop up for new calls cab be disabled when using Zoho CRM environment

    2 votes
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  12. Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab

    1 vote
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  13. It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes

    1 vote
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  14. Current Situation:

    In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
    This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.

    Problem:

    The ability to right-click and dial is not available for phone numbers in the subject line of emails.
    Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…

    1 vote
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  15. Wanna have option to not show the name of the user who answered a call from the queue on the app.

    1 vote
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  16. In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.

    2 votes
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  17. Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps

    2 votes
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  18. Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.

    https://support.ringcentral.com/article-v2/Using-the-auto-update-MSI-feature-for-the-RingCentral-desktop-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin

    Does the auto-update MSI work with the VDI environment?

    No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.

    2 votes
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  19. The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps

    2 votes
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  20. Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.

    3 votes
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