Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)
The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
It might also apply for the .HEVC video formats.
The suggestion is to have the RingCentral App to process and display them as native images in the chat.
Georgi
shared this idea
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Stanislav
commented
.HEIC and .HEIF are universal formats that are slowly replacing .JPEG because they are more efficient. Apple made them popular and mainstream. Stating that those are just iPhone photos is completely wrong as brands like Samsung, Huawei and Google Pixel also use the same format.
To break this down even more, that’s not really a limitation of photo sharing itself, but rather of format support.
RingCentral’s preview system doesn’t currently render .HEIC/.HEIF images inline. So when someone shares a photo in those formats, others see it only as a file download link — not as a directly viewable picture in the chat feed.
This can make photo sharing feel broken, even though the file is technically being shared.
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Denis
commented
Sharing iPhone photos within Glip is not possible. I.e. files to download - is not sharing photos =)