411 results found
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Ability to allow a third-party member to listen to call recordings without sharing the recordings.
To share call recordings with a non-RingCentral user without downloading the recordings and sharing them manually.
5 votes -
Option to Disable the Tone for Warm Transfer using the App
Option to disable the tone for warm transfer to another extension using the application.
4 votes -
Add Call monitoring feature when deskphone pairing is enabled
Add Call monitoring feature when deskphone pairing is enabled
2 votes -
Bulk Re-Sync Users to Microsoft Direct Routing
We request the development of a feature that allows for the bulk re-syncing of users to Microsoft Direct Routing as part of the integration with RingCentral. This enhancement is intended to extend the current "Presence Sync" functionality, which is presently only available for the embedded RingCentral app within Microsoft Teams.
The "Presence Sync" feature currently enables the synchronization of user presence between Microsoft Teams and RingCentral; however, it is limited to the embedded RingCentral app within MS Teams. There is no functionality available for users utilizing Microsoft Direct Routing.
3 votes -
App icon colors
Would love to see a dark mode app icon for my iPhone… new feature for iOS 18
2 votes -
Calls Tab within "Phone," in the desktop app
After closing the floating keypad I just want it to stay on "Calls" Tab and not go back to the "Keypad," tab in the RingCentral desktop and web app.
1 vote -
summarize
Summarize only messages with Team and direct mentions with links to each such message in big chats. It's much more helpful than current "Summarize unread messages" in chats with many participants, where occasional important messages are posted for everyone, or some questions may be asked directly to me, but lost with other mentions.
1 vote -
Ability to view city and state on recent call on the new RingCentral app
We would like to see city and state on recent call history on the new RingCentral app - Windows platform. It is visible on the RingCentral Phone app and on the RingCentral app on my Android phone app but not my Windows computer.
1 vote -
Specify Calls to Receive on Different Devices using the Same Profile (RC App)
Customer is requesting for the feature to be able to log in to the RC app on different devices under 1 profile but can specify which calls will route to each devices.
2 votes -
Name Recording in Directory
Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.
2 votes -
Implement Update Scheduling and Notification Options for RingCentral Desktop App
Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App
Brief Description:
Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.Detailed Description:
Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the…1 vote -
Webinar set attendee to panelist
A feature in which the host can promote an attendee to panelist in RC webinar
4 votes -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
4 votes -
Option to enable or disable two factor authentication for desktop app and mobile app
To have the option to enable or disable two factor authentication for desktop app and mobile app
4 votes -
Integrate with Text Us
Adding Text Us to the supported application of RingCentral so we can use the number of RingCentral to send SMS/MMS messages to our client.
1 vote -
Call Pickup Group Visual Pop-up for Interception
In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.
1 vote -
Transferring Messages from old Extension to New Extension
Ability to transfer the messages and SMS from old extension to the new extension
2 votes -
App Download for RingCentral App for IT (Non-Auto Update) MSI
App Download for RingCentral App for IT (Non-Auto Update) MSI.
The download link for the MSI app is hidden on the download page, reportedly to semi-force customers to adopt the auto-update version and reliquish internal control of the updates to RC.
Customers must remain in control of the version installed within their company environments.
3 votes -
ability to rate the call
Customer would like to have capability to have their customer rate the service provided
1 vote
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