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353 results found

  1. How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  2. Ability to back up and restore BT Cloud Work chat/text messaging and other data

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  7. To have the option to enable or disable two factor authentication for desktop app and mobile app

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  8. The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  9. 1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  10. The way that link can be copied on the web app via URL portion, there should also be an additional copy recording link on the RC Desktop app, making it shareable across the account users with permission to access it.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  11. Show the company name when calling. Usually, the contact name and number only show when calling.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  13. Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  14. Ability to add bio (short description of a user) via the RingCentral App

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  15. We have SSO turned on. Most users are on a chromebook. We need to access the app glip. We are looking for an option to sync the log in however it is setup to log in first in RingCentral not sync even using the option for SSO. The glip app does not always work unless we connect to Ring Central first -
    then we can connect to the app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. The RC Deployment Tool should be a completely separate entity and not tied to any one version of the RC Desktop App. There is a new 'tool' released with each new RC App release.
    This tool is supposed to help the administrators by letting the RC App update itself automatically. However, the FAQ states that the Deployment Tool should also be updated once a quarter which again requires admin attention and defeats much of the purpose of the tool. Especially since that's about how often we were updating the RC app anyway!
    The tool should be its own entity and…

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  17. Please add feature to allow admin/user to change the phone number diplayed in the user profile for the Desktop/Web/Mobile app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  18. Kindly add the Push-to-Talk Feature for UK Customers

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Extend the up-time of an audio conference from 6 hours to 24 hours.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  20. 1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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