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340 results found

  1. Extension to Extension only for Calling

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    1 vote
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  2. Preventing Windows from Locking While In Call

    We recently enabled a security setting to lock our computers after 5 minutes of inactivity. While other apps recognize that a call is in progress (like Teams), it seems RC is not able to perform that keep alive function.

    Is it possible to configure RC keep Windows from locking while a call is in progress? Thanks!

    1 vote
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  3. RC App Logs

    Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.

    1 vote
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  4. setup reminder through text in the ringcentral app

    Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS

    1 vote
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  5. Disable/Hide the dropdown menu to select other numbers to send SMS for the RingCentral app/web app

    Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web

    1 vote
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  6. Allow for look up of existing speed dials

    Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…

    1 vote
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  7. Schedule calls without video

    Scheduled outbound calls without video

    1 vote
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  8. Apply RCV meeting settings to all type of meeting, including personal and instant meeting

    1 vote
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  9. Create a notification option for camera LED to flash on phone ring, rather than audible ring

    Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"

    1 vote
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  10. Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.

    1 vote
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  11. access VM using external number

    it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number

    1 vote
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  12. Monitor application or number added to call handling of a user

    Option to monitor application or number added to call handling of a user.

    1 vote
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  13. Mobile app ( Android ) - transfer feature

    So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…

    1 vote
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  14. Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    1 vote
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  15. IVR If caller doesn't press anything it should just play 1 time or it should be customized

    If caller doesn't press anything it should just play 1 time or it should be customized.

    1 vote
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  16. Key presses for Breaks

    Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.

    1 vote
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  17. Turned of when we send group text messages or broadcast a message

    Feature to turned of when we send group text messages or broadcast a message

    1 vote
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  18. DASHBOARD METRICS

    I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.

    1 vote
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  19. I want to be able to select multiple voice mails and messages and delete them with out having to drill down to each one and delete them.

    Delete multiple msgs and voicemails with one click after tagging them.

    2 votes
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  20. Feature to have two-factor auth like Microsoft two factor authenticator.

    The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.

    1 vote
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