Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
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Harold
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