1936 results found
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mark message important or urgent in ring central chat
My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in chat to be urgent/important. Ideally, that would make the icon in the tray flash/have a different, bigger notification, or something like that. I know this is a semi-customizable feature in Teams (I think you can set it to send an email or just do the tray notification/flash). This would go a long way for our users adopting the tool who are coming over from MTeams.
1 vote -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Separate windows for screen shares and participant camera feeds
While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.
4 votes -
RCV BAM (Bot & AI Model)
As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…
5 votes -
Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting
Currently, when going into adjust voicemail greetings within the RingCentral Desktop or Web app, the user is given the option to "Record" only with seemingly no option to upload a pre-recorded file etc like they do within Service Web. Clicking on "Record" however does then pop-up a new window where you can record and upload, but is currently very confusing for users from a UI perspective and could be labelled clearer, i.e. "Record/Upload" or "Edit Voicemail Greeting".
11 votes -
All extension must have the option to see the text message sent to company main number
For the all extension have the visibility to see the text messages.
4 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
2 votes -
Call queue custom rule where people calling the line are automatically put on hold
I want to create a rule where people calling my line are automatically put on hold (not incoming) after hearing our welcome message. I can have multiple callers at a time and can't always answer the call to put them on hold, but I don't want to miss their call. We are a live show.
2 votes -
Check who turned on the transcription for a certain meeting in the past.
Able to view who turned on the transcription for a certain meeting in the past.
1 vote -
Add mobile instruction when signing up using express link
Signing on mobile phone via express link will send an email link. We would like to add instruction where to go if it is via link on mobile or computer.
1 vote -
Send SMS using personal mobile number
Send text messages from personal cellphone numbers using the RingCentral app and allow receivers to reply to them.
1 vote -
Ability to Use RC Active Call buttons while using Carrier Minutes
Ability to Use RC Active Call buttons while using Carrier Minutes
1 vote -
Option on the mobile app to set the default text ID
To have an option to set the default text ID on the mobile app
4 votes -
manager role should have access to multi sites set up and multi site reports without creating custom roles
it would be easy for managers to create reports and read analytics if they have access to multi sites, concern ending in creating a custom role for managers to have access to analytics reports on all sites involved
2 votes -
Allow people to be added to my contacts after sending me a text message with the word subscribe.
I would like people to ba able to text message me with the word "subscribe" so that they can be added to my contact list as well as giving me permission to start sending them marketing text messages.
1 vote -
Multi user capability within the mobile app
With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one user becomes more difficult in keeping caller ID's separate with both calls and SMS.
6 votes -
3-way calling is not available in the R icon App when using computer
3-way calling is not available in the R icon App when using a computer. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available to the mobile App and the switch to conference option is only available to the old App.
1 vote -
Add new user to RingCentral App Teams. (OtherGroup)
Good Morning, We currently have a Team called Team ETE REMAN that automatically adds every single new ring central user. We want to change it from that Team to a Different team called ETE REMAN (Official - Company/Community)
1 vote
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