521 results found
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Keep app awake
I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.
Thank you for considering this request!
1 vote -
RingCentral app compatibility with snap dragon elite x (for windows)
Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.
2 votes -
Change how new PIN criteria is displayed
I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.
2 votes -
Create the setting option for message conversations to automatically pop out when someone messages you.
To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.
I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.
1 vote -
Disable user and keep conversations visible
How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.
2 votes -
Call Pickup Group Visual Pop-up for Interception
In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.
2 votes -
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…
5 votes -
No access or no permission to login if they are outside the office network
Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
It should only allow the users to login within their office network only.6 votes -
Ability to login on the app for a Call Queue extension
It would be great if we have the ability to login a call queue extension on the RingCentral app.
5 votes -
Add Call monitoring feature when deskphone pairing is enabled
Add Call monitoring feature when deskphone pairing is enabled
3 votes -
Auto save contacts
A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app
2 votes -
Moving the RingEX call recordings and logs into Amazon S3 storage
The client is requesting assistance in moving their REX call recordings and logs into S3
1 vote -
App icon colors
Would love to see a dark mode app icon for my iPhone… new feature for iOS 18
3 votes -
Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.
Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.
1 vote -
Allow to save Private Notes after the Meetings
Private Notes Feature in RingCentral Video:
While in meetings, I usually add Private Notes so that I can include important information about the customer and a summary of the conversation. Currently, after the meetings, when clicking on past meetings, the PRIVATE NOTES are not saved automatically; they have to be downloaded manually.
Goal: The PRIVATE NOTES should be saved after the meetings, since when you click on past meetings, the PRIVATE NOTES tab appears, and it would be beneficial if the notes were saved automatically.1 vote -
Caller Option Indication & RingCentral Call Identification
We would like to get the following enhancements to our current call handling system:
Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response.
RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that…
1 vote -
do not distrub
I would like to turn off DND mode on application but still recieve calls on desk phone.
1 vote -
Option to Hide Call Queue Answered Call Information in User RC App Call Log
Option to Hide Call Queue Answered Call Information in User Call Log
Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.
Requested Feature: Introduce an option in the settings that…
1 vote -
RingCentral app access for limited extension
Gain the ability to use the RingCentral app for limited extensions
4 votes -
notification size
Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.
The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from
1 vote
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