Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

339 results found

  1. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Share Voicemail via External Email

    Share Voicemail via email

    Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.

    Please have an option to use other external email instead of just MS Outlook app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Fax Driver

    The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Alert or indicator that a call is on hold.

    There should be an indicator or alert sound when a call is on hold for a specified period.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Color of profile icon

    I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin

    Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Turning direct messaging between two users into group messaging with multiple users

    The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. New feature tutorials feature in RingCentral app.

    When presented with RingCentral new features, the pop-up remains on the screen without a way out of it for minutes at a time. Users should have the option to opt-out rather than turning off New feature tutorials settings from the RingCentral app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Include LEVN Wireless Headsets as a recommended headset option.

    Include LEVN Wireless Headsets as a recommended headset option.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Device alert to have a timing condition (ie offline for mor than X hours)

    Improve the offline devices alerts. Right now the platform can send an alert from Analytics when more than 1 device is offline at a location. Looking for the ability to put a timeframe to be alerted after a device has been offline for more than 72hrs.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. RC Android app audio ALWAYS goes to my smartwatch first

    RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.

    I have the RC app on both phones.

    Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.

    I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.

    On my phones, I can make calls on the…

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. RC App status

    The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Show caller ID when Transferring Calls

    The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. Conference call line without a participate code

    We want to use a conference call line without a participate code.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Move Call Park Button to Diallers Main Menu Inteface

    Call park button is no longer showing on the main options on the app dialer.
    Back then it was showing on the main buttons, now they have to click on the 3 dots, more options just to click the Call park.
    Customer said this is causing them inconvenience having their agents click an extra button just to get to the call park.

    It would be best to move the call park button to the main menu of the dialler.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.

    This change would help improve agent communication and reduce disruption during call handoffs.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Add 'License' column to in User List download from Service Web

    Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    10 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Save AI notes and transcript

    A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
2 4 5 … 16 17
  • Don't see your idea?