166 results found
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Disable or Restrict Access to RingCentral Web App
Disable or Restrict Access to RingCentral Web App
5 votes -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
4 votes -
Forward SMS to another user extension
Customer would like to forward all SMS of a user that no longer works on their company to a different user extension
3 votes -
Adaptive Multi-Language Transcription
We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:
- Detect and identify multiple languages within a single conversation or recording
- Seamlessly switch between languages during transcription
- Provide accurate transcripts for multilingual content
- Support a wide range of languages and dialects
- Offer real-time language adaptation for live transcription
This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.
2 votes -
The customer is requesting to go about split-tunneling the Ring Central application.
The customer is using a VPN setup to split-tunnel the Ring Central traffic so that they wouldn’t add any latency to the calls being made.
2 votes -
access devices on rc app
The ability for the Super Admin to Manage User Phones directly using the RC App
3 votes -
Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
Automatic download of transcription of every calls
Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices
2 votes -
RingEx Desktop App change functionality
In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.
Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.5 votes -
RingSense FileVine Integration
Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records
5 votes -
No access or no permission to login if they are outside the office network
Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
It should only allow the users to login within their office network only.5 votes -
Allow to receive call and/or notification from multiple extensions without switching Ext on the App
To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions
2 votes -
Contact Fields
Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.
2 votes -
blocked outbound caller ID being tagged as spam
When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.
Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.
5 votes -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
2 votes -
Download Guest User list on RingCentral App
Admin would like to have an option to download the list of Guest Users that was added to their environment. Also to have a visibility on who added the guest.
2 votes -
Email button call history
Hi team,
please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.
3 votes -
RingCentral Video: ability to rename a participant during a RCV meeting
Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting
2 votes -
RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room
Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.
2 votes -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
3 votes
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