Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers
Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.
This change would help improve agent communication and reduce disruption during call handoffs.
2
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Kimberlyn
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